CUSTOMER RETENTION SPECIALIST

Are you looking to accelerate your professional development, build a brilliant career and thrive in a highly supportive team? Join Inchcape Hellas, part of Inchcape's global network. You'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression to the next level.

Our Customer Experience Team is seeking a Customer Retention Specialist to join our team in Athens, Greece, focusing on building the data, processes, and cross-functional enablers required to strengthen customer retention across Toyota and Lexus. 

What You'll Do:

• Drive customer retention and loyalty programs across Sales and Aftersales using data‑driven insights.
• Translate customer, AFS and Connected Services data into targeted lifecycle actions that increase engagement, repurchase and product adoption.
• Own Connected Services lifecycle performance end‑to‑end (activation, usage, renewals, upsell/cross‑sell).
• Build and maintain a strong data foundation linking CRM, AFS, Connected Services and behavioural insights to support CLV strategies.
• Identify customer triggers, behavioural patterns and retention risks, and design journeys that maximise feature adoption and value realisation.
• Partner closely with CX, CRM/Data, Digital, AFS and Product teams to enable data flows, dashboards, segmentation and smooth execution.
• Support the AFS Lead Factory by optimising lead follow‑up, conversion and financial product uptake.

About you:

• 2-5 years of experience in similar role
  Fluency in English (written and verbal)
• Strong analytical skills and familiarity with CRM, lifecycle metrics, and customer data models.
• Excellent coordination and communication skills for cross-functional projects.
• Problem-solving mindset with a focus on measurable outcomes and continuous improvement.
• Ability to design customer journeys and identify retention triggers.
• Understanding of financial services, subscription services, and customer lifecycle dynamics.

We Offer You:
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.  

• Competitive remuneration package
• Group Life & Medical Plan
• Group Pension Plan
• Monthly Vouchers
• Hybrid Working Scheme
• Teleworking Allowance
• In-House Canteen
• Employee discounts on products and services
• Continuous learning and development opportunities 

Start Your Journey
Worried that you don't meet all the criteria exactly? We still encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for Everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Click here to learn more about our commitment to Inclusion and Diversity.

About Us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainability power better mobility today and in the future.

Our diverse global team of over 16.000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorow. Find out more visit www.inchcape.com. 

Inchcape Hellas, is a member of Inchcape plc, a leading global automotive distribution company and the exclusive distributor of Toyota and Lexus in Greece for over four decades. Recently, the company expanded its brand portfolio with GAC AION, reinforcing its commitment to delivering advanced technologies and shaping the future of mobility in the Greek market.

Additional Information
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.