Service Delivery Manager Greece

Are you looking to accelerate your professional development, build a brilliant career and thrive in a highly supportive team? Join Inchcape Hellas, part of Inchcape's global network. You'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression to the next level.

Our IT Team is seeking a Service Delivery Manager to join our team in Athens, Greece. In this position you will be responsible for overseeing the delivery of services to our clients within Greece. The role ensures that all service level agreements (SLAs) and IT services security compliance are met, client satisfaction is maintained and continuous improvement processes are implemented. You will be supporting the delivery of a programme of Application and infrastructure-related projects according to the Global Inchcape strategy and ensure that the Regional IT agenda is delivered in the market.

What You'll Do:

• Act as the primary local IT contact and escalation point for all IT service issues within the market.
• Ensure consistent delivery against SLAs, KPIs and ITSM processes across internal teams and external service providers.
• Build strong partnerships with local business stakeholders to align IT Services with business needs.
• Own and manage relationships with IT suppliers, including cost control, invoice review, issue escalation and service performance; solving open Incidents and complete Service Requests according to Inchcape's policies and procedures.
• Lead country-level compliance activities (MCF, GDPR, IT Security) and support IT audit reviews.
• Collaborate closely with regional and global infrastructure and security teams to ensure alignment with security, compliance and operational frameworks.
• Partner with the Regional Head of Service Delivery to implement service management frameworks and governance controls (i.e. NIST, ITGC, MCF).
• Support planning and control of the local IT Service Delivery budget (Opex and Capex), as required.
• Manage the transition of IT projects into BAU operations, ensuring appropriate support models are in place.
• Maintain up-to-date local IT service documentation (policies, procedures, user manuals, FAQs).
• Ensure effective Business Continuity Plans (DRP, Backup, CMDB, etc.) are implemented for IT services.
• Drive standardisation and synergies across applications and infrastructure at a regional and global level.
• Actively participate in Regional and Global IT collaboration and initiatives.
• Foster a positive, collaborative team culture and provide functional leadership to local Help Desk resources (dotted-line management).

About You:

• 10+ years of experience in Service Delivery and/or IT Operations Management
• Knowledge of ITIL or other Service Management Framework will be considered a plus
• Experience in the Automotive industry is desirable, but not essential
• Strong track record managing end-to-end Service Delivery, including third-party IT suppliers 
• Hands-on experience with ERP systems and enterprise IT environments
• Proven responsibility for IT Security, Governance and Compliance
• Excellent communication and stakeholder management skills at all levels
• Strong interpersonal skills with the ability to influence and collaborate
• Self-driven and proactive, able to define and deliver initiatives with minimal supervision
• Solid analytical and problem-solving capabilities
• Fluent in English (written and oral)

We Offer You:
At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.  

• Competitive remuneration package
• Group Life & Medical Plan
• Group Pension Plan
• Annual Bonus
• Monthly Vouchers
• Hybrid Working Scheme
• Teleworking Allowance
• In-House Canteen
• Employee discounts on products and services
• Continuous learning and development opportunities 

Start Your Journey
Worried that you don't meet all the criteria exactly? We still encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for Everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. Click here to learn more about our commitment to Inclusion and Diversity.

About Us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainability power better mobility today and in the future.

Our diverse global team of over 16.000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorow. Find out more visit www.inchcape.com. 

Inchcape Hellas, is a member of Inchcape plc, a leading global automotive distribution company and the exclusive distributor of Toyota and Lexus in Greece for over four decades. Recently, the company expanded its brand portfolio with GAC AION, reinforcing its commitment to delivering advanced technologies and shaping the future of mobility in the Greek market.

Additional Information
Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.