Customer Consultant

Date: 15 Nov 2023

Location: Guildford, United Kingdom

Company: inchcape

Customer Consultant – Toyota Guildford

£30K Salary with OTE up to £38k



As a Customer Consultant will receive a competitive salary, we also offer great benefits including:

  • Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
  • A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
  • Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
  • Life Assurance – we give you the peace of mind when you need it most
  • Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
  • Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
  • Discount Gym membership – keep fit with our big brand gym & fitness offers
  • Cycle to work scheme – get a new bike, equipment or both
  • Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
  • Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
  • Holiday allowance rising with length of service – 25 days holiday plus bank holidays - We reward long service with extra holiday
  • Great career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
  • And much more….


Job Description


Our Customer Experience Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience customers will keep returning whilst spreading the good news about their experience. The Customer Consultant ensures that we meet our customers’ needs and wishes from the purchase of a new or used vehicle or through the life of the vehicle’s requirements, total customer ownership.


Main Responsibilities


  • Ensure that we provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience.
  • Provide accurate information at all times for all customer products and services, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
  • Understand the importance of all aspects of the relationship with the customer from their original enquiry, product guidance, test drive, sale of a new car, used car, handover to the lifetime care of the vehicle and the service requirements.
  • Ensure that a continual dialogue is maintained with the customer that’s appropriate to them and in the manner / mechanism that suits them, ensuring a personal service at all times.
  • Welcome and greet all customers (sales and aftersales) to the dealership and ensure their experience is second to none.
  • Help the dealership to achieve industry-leading standards of process efficiency and cost control. Utilise feedback.
  • Ensure relevant compliance is in accordance with company and industry policies and guidelines.


The Ideal Candidate


To be a success in this role as a Customer Consultant, you will;

  • Naturally interact with customers and colleagues professionally, adhering to standards and creating a friendly environment.
  • Ensure all administration and communications are completed in a timely and accurate manner
  • Be IT literate with the ability to move between multiple and bespoke systems competently
  • Apply a flexible approach with the ability to move seamlessly between the requirements of different departments
  • Be comfortable in giving and taking constructive operational feedback
  • Ensure compliance with relevant guidelines and policies adhered to
  • Ability to prioritise conflicting demands effectively and efficiently


About The Company

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!