Service Advisor

Date: 17 Jun 2024

Location: Guildford, United Kingdom

Company: inchcape

Service Advisor – JLR Guildford

Salary up to £35,359.07 + OTE Up to circa £42k

45 Hours Full Time

 

Create experiences you can be proud of.

Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers.  As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

 

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

 

What we can offer you

•            33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available

•            Retail discounts that save you money every day

•            Gym discounts, cash healthcare plans, and a cycle-to-work scheme

•            Car discounts for new and used purchases and servicing

•            Flexible pension scheme and Sharesave scheme to grow your savings

•            Family-friendly policies that help you spend more time with the people that matter

•            A wellbeing programme to support you and your family

•            An internal colleague recognition system to celebrate achievements

•            A community volunteering day

 

What you’ll do day to day

•            Provide an outstanding level of customer care

•            Book service and repair work, always ensuring workshop and parts availability

•            Keep customers fully informed of progress of their vehicle repairs

•            Organise loan car bookings for customers where needed

•            Obtain and process payments in a timely manner in adherence to Inchcape policy

•            Maintain accurate customer records on our systems

•            Convert as many inbound and outbound calls into bookings as possible

 

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

•            Excellent communication and organisational skills

•            A passion for delivering an incredible experience to all, whether internal or external customers

•            The ability to identify the needs of the customers and opportunities to upsell

•            Excellent time management skills and the ability to work under pressure

•            Previous experience in a target driven role

•            Full UK driving licence

 

Who we are

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

 

But you don’t need to love cars to work with us − you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe Inchcape is for everyone.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!