Aftersales Manager

Are you a skilled and passionate AfterSales Manager looking for a new opportunity? Join our dynamic team and contribute your expertise to a leading automotive service provider!

Inchcape Australia and New Zealand 

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

Our diverse and rich history inspires us to adopt a longer-term perspective contributing to a more sustainable and responsible automotive industry while generating a positive impact for our customers and community. 

We are looking for an AfterSales Manager to join us at Henderson KGM & LDV this role is to lead the Service & Parts business with three main objectives:

• Managing the functional activities of the team, covering the areas of dealer performance, action planning and program implementation to achieve the business objectives.
• Through strong communication and leadership, provide coaching and support to the Team. Build and maintain a supportive team dynamic that promotes sharing across regions and a one team working environment.
• Work closely across other business units to ensure alignment of strategy and effectiveness of implementation. Ability to have structured regular communication and influence is critical.

Your key responsibilities will be:

• Delivery of operational and financial targets for After Sales business
• Explore innovative ways to drive performance & work effectively across the business to drive the strategic objectives.
• Lead the team to ensure they are set up for success to achieve the operational and financial targets for the business.
• Create a high performing team where collaboration and open communication thrives.
• Manage the network relationship, to ensure performance, compliance and customer satisfaction.
• Drive Service Customer Retention programs through the retail network.
• Align strategic objectives across the After Sales team and translate into operational plans.
• Will ensure all site processes and ways of working are best practice and in line with company policy and procedures.
• Demonstrates the ability to work effectively with a sales team to maximise results
• Has a resilient and proactive attitude to managing challenges and leading in times of ambiguity
• Takes accountability and ownership to ensure your team are held accountable for the delivery of the core requirements of their role.

The successful applicant will have the following attributes:

• Previous experience in operations, sales and leadership
• Proven strong leadership, coaching and mentoring skills to build capability in teams.
• Proven ability to inspire and motivate a team to deliver the desired outcomes and KPIs and operate as a high performing team.
• Able to demonstrate strategic capabilities to create plans which are meaningful and resonate with others.
• Strong and proven strategic capability
• Proven strong record of sales results in parts and accessories.
• Be able to lead change effectively.
• Proven continuous improvement experience and project management skills.
• Shows exceptional time management, prioritisation and planning skills to deliver exceptional service to our customers always.
• Enjoys working in a retail environment, has a current driver’s licence with a sound driving record, is a qualified service technician/mechanic and has experience using Magix 

Benefits:

• Competitive compensation package.
• Opportunities for professional growth and advancement.
• Access to ongoing training and development programs.
• Supportive and collaborative work environment.

If you're dedicated to providing exceptional automotive service and thrive in a fast-paced environment, we want to hear from you! Join our team at Western KGM & LDV and make your mark in the automotive industry.

Inclusion and Diversity 
At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity. 

Inchcape Australasia is part of the global Inchcape group, where locally we employee over 1,300 team members across Australia & New Zealand and has a diverse portfolio spanning distribution, retailing and logistics.  Want to know more about what it is like to work at Inchcape? Please visit our website www.inchcape.com.au 

Apply now!
If you this sounds like the role and company for you, we warmly invite you to apply today and take advantage of this great opportunity to be part of a leading global automotive company!

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.​ 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.