Digital Specialist

Date: 19 Jun 2024

Location: Hong Kong, Hong Kong

Company: inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.


Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.


Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.


Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao


Job Role and Responsibilities

  • Handle vehicle sales enquiries from digital platforms through WhatsApp and other digital tools
  • Introduce product information to customers with high quality customer service
  • Reserve test drive appointment for customers and work closely with sales team for leads distribution
  • Maximize customer response rate, drive test drive rate and customer satisfaction
  • Prepare sales talk and deliver promotional message to online customers according to operation needs
  • Interact with customer and address their needs in timely and professional manner
  • Update performance reports on a regular basis
  • Perform ad hoc tasks as assigned by Manager

Skills and Experience Required

  • Degree holder in Business or Marketing related disciplines
  • At least 2 years working experience, automotive / customer services industry is an advantage
  • Professional problem-solving skills, customer oriented and self-motivated
  • Excellent communication and interpersonal skills and outgoing personality
  • Passionate about developing career in the automotive industry
  • Proficient in PC skills, MS Office and Chinese word processing
  • Good command of both written and spoken English and Chinese