Officer-Customer Care

Officer – Customer Care

Location: Kowloon Bay

Job Details: Hybrid – Full Time

Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results.

What you'll do 

• Make outbound call for Service Reminder and invite customers come back for regular maintenance

• Identify customer’s needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handling

• Handle customers' enquiries from telephone or other channels on vehicle servicing or related issues

• Maintain customers’ loyalty through telephone contact

• Work with internal departments to reply customers’ enquiries

• Monday to Saturday, 9am to 6pm, 5-day work week

• Work from Home arrangement after completion of probation

About you

To be successful in this role you will be:

• Minimum 1 years of telesales experience in call center operations 

• HKCEE / DSE or above

• Professional qualification with IIQAS Paper 1 to 2 

• Fluency in spoken Cantonese, Mandarin and English

• Proficient in PC software applications including MS Word, Excel and Chinese Word Processing

• Good telephone manner

• Proactive with good problem solving and customer service skills

We offer you

•  Double Pay, 5 days work, Work from home

• Discretionary Bonus

• Medical benefit including dependents 

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com.

Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.

Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.

Learn more about Inchcape Greater China click Inchcape Greater China| LinkedIn

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.