People Services Specialist

The People Services Specialist provides operational support to the People Team and ensures the integrity of the data contained in our systems.  This role provides People Services support and interfaces with employees and applicants to fulfill daily operational transactions such as benefit inquiries, onboarding, verifications of employment, compliance training tracking, and new hire processing.  The People Services Specialist ensures that queries are addressed promptly while providing exceptional service to enhance our colleague experience. 

Job Role & Responsibilities:

Compensation Management  
•  Responsible for C&B related admin work handling and has hands-on experience and knowledge on handling all C&B related admin input to local legal authorities and handle queries & resolve issues for GC colleagues in C&B related matters.

Benefits Administration
•  Manage employee benefits programs, including health insurance, retirement plans, wellness programs, etc.

•  Coordinate open enrollment processes, communicate benefits options to employees, and resolve benefits-related inquiries.
•  Liaise with third-party vendors (insurance providers, pension administrators) to ensure seamless delivery of benefits.
•  Track and report on benefits utilization and costs, recommending cost-effective solutions to optimize offerings.

Data Management and Reporting 
•  Maintain accurate employee compensation and benefits records in HRIS (SAP).
•  Generate reports on compensation trends, benefits usage, and budget forecasts for management review.
•  Ensure data integrity and confidentiality

Compliance and Policy Adherence
•  Ensure all C&B practices comply with local labor laws, industry regulations, and company policies.
•  Assist in audits related to payroll, benefits, and compliance with regulatory bodies.

Employee Support and Communication 
•  Serve as the primary point of contact for employee inquiries regarding compensation, benefits, and payroll.
•  Conduct training sessions or workshops to educate employees on available benefits and compensation policies.
•  Collaborate with HR to support employee engagement initiatives, such as recognition programs or automotive-specific rewards.

MFP & ORSO support 

• Administration of MPF forms for new hires to include collection, follow-up and submission of forms to the local government.
• Online portal submission to commence in December 2025, at which point new hires and internal transfer collection, follow-up and submission to be done by local PS team member.

People Team Support

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Logs queries and updates, creates case management record and ensure closure of case.
• Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Provide sound advice and service to employees on People-related inquiries received via email, phone, and/or in-person
• Direct complex employee relations issues to the People Business Partners
• Guide employees on the use of systems such as PeopleHub and its associate modules and other internal systems
• Work collaboratively with other People Team Members to ensure strong teamwork and delivery of services to colleagues
• Prepare verification of employment letters
• Conform with People Services SLAs to ensure timely response and delivery of tasks and employee requests
• Complete the termination process of employees on Peoplehub, including final leave encashment
• Identify opportunities for improving administrative processes, implementing best practices, and enhancing efficiency across supported teams
• Provides reports as requested and ensures completion of regulatory requirements, such as quarterly and annual reports requested by the Department of Labor

New Hire and Recruitment Support

• Provide onboarding to new hires, ensuring the completion of paperwork and pre-employment requirements
• Pension registration form collection and checking
• Facilitate and oversee the background check process upon notification of offer acceptance and/or initiate reference check and vendor payment settlement
• Enter employee into PeopleHub and other systems prior to first day of employment.  

As Needed and/or when directed by Manager

• Provide administrative support, participate in projects, and support the implementation of policies and procedures
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Performs other related duties as assigned

Skills & Experiences: 

• Degree in Human Resource Management, or related discipline, or the equivalent experience

• 2 – 3 years’ experience as a Human Resource Generalist, C&B Specialist or related function
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology

• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Principles and processes for providing customer and personal services
• Principles and procedures for compensation and benefits, and personnel information systems.

• Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Conflict management
• Managing one’s own time and the time of others
• Excellent interpersonal, written, and verbal communication skills
• Maintaining a professional demeanor and consultative approach
• Monitoring/Assessing your performance to make improvements or take corrective action.
• Service orientation skills, such as proactively looking for ways to assist others
• Professional oral and written skills
• Microsoft Office, primarily Outlook, Word, and Excel
• Ability to work in a complex work environment, deal with ambiguity and across functions.

• Handling tactical day-to-day operations in area of responsibility.
• Communicating well with employees at all levels of the organization.
• Monitoring and assessing own performance to make improvements or take corrective action.
• Demonstrating Company values in an on-going and consistent way.
• Establishing and maintaining effective relationships with key stakeholders.
• The ability to concentrate on a task over a period of time without being distracted.
• Ability to keep information confidential.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.