Senior Officer-Customer Relations

Date: 26 Jun 2024

Location: Hong Kong, Hong Kong

Company: inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

 

Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.

 

Responsibilities:

  • Support the handling of customer enquiries via phone, email and social media in a professional manner

  • Implement the customer experience initiatives and tools to monitor the customer satisfaction from multi-channels

  • Handle complaint cases and internal communications to resolve the issues raised by customers and able to provide suggestions to improve

  • Report findings from customer surveys and work with retail sites to ensure rectification plan in place to improve customer satisfaction

  • Work on regular business reports for useful business insights

  • Assist in any ad-hoc project when necessary by Manager

 

Requirements:

  • Bachelor degree or above in Sales & Marketing, Hotel, Catering & Tourism, or any related disciplines

  • Minimum 2 years’ relevant work experience

  • Good problem solving skill with strong sense of customer focus

  • Excellent command of spoken and written English and Cantonese, good command of Mandarin is a plus

  • Ability to multi-task, work independently and follow-through initiatives

  • Proficient in MS Word, Excel and PowerPoint

  • Candidate with less experience may be considered as Officer

 

If you love challenges and wants to make a difference, we welcome you to be part of our Inchcape family! Personal data provided by applicants will be used for recruitment purpose.