Service Operations Genius

Service Operations Genius

Location: Hong Kong
Job Details: Full-time | Hybrid Work Model
Function: Aftersales

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Greater China, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

Our Aftersales team is seeking a Service Operations Genius to join our team in Hong Kong. In this position you will collaborate with a dynamic, diverse team to deliver exceptional service and repairs, bringing your expertise and passion for quality to drive your career forward.

What you’ll do

• Conduct regular business & KPIs analysis for each Service Centre, identify operation improvement opportunities and propose improvement plan.

• Assist Service Manager to conduct operation study, implement workflow and efficiency improvements.

• Assist Service Manager to work out local campaign/promotions, conduct measurement on the result and propose for fine-tuning.

• Conduct customer survey and analysis on service satisfaction, propose best practice and conduct standardization in all service centres.

• Provide regular report/presentation to update project/improvement progress to Management.

• Conduct market research and coordinate with Retail Development Team for marketing campaign.

• Work with Service Project Leads / Officers on new product/service development.

About you

To be successful in this role, you will be:

• Degree holder in Engineering, Business Administration or related discipline.

• 3-5 years of experience preferably in customer service, aftersales operations & project management.

• Excellent presentation skills with high sensitivity to data.

• Capable to work independently, detail-minded, well organizing and coordination.

• Good communication skills and a good team player.

• Possess project management skill Innovative, fast and adaptive thinking.

• Excellent knowledge in PC applications including Word, Excel and PowerPoint.

• Candidates with less related experience will also be considered for appointment at a junior position.

We offer you

• Benefit from clear career paths, continuous learning opportunities including technical training with Toyota.

• Enjoy extra leave days including a Wellbeing Day, and your birthday off to celebrate on your terms.

• Access comprehensive health and life insurance.

• Enjoy exclusive colleague perks, including discounts on vehicle purchases and more.

Apply Now

Ready to lead communications in a role where your impact is truly felt?
Apply today to become a key part of Inchcape’s transformation journey in Greater China.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is a leading global automotive distributor and retailer, operating in over 40 markets. With a strong presence in Hong Kong and Macau, we are committed to transforming the customer experience, driving innovation, and shaping the future of mobility. At the heart of our success is our people – and clear, compelling communication is key to unlocking their potential.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.