L1.5 Application Support Analyst

Application Support Analyst – Finance Systems

Location: Colombia

Job Details: Remote

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Enterprise Resource Planning platform is seeking an Application Support Analyst – Finance Systems to join our team in Colombia. In this position, your main purpose is to provide the first level of business process and functional support for the already implemented global Coupa platform. You’ll work closely with cross-functional teams, including Procurement, Finance, and regional stakeholders, to ensure that the Coupa system continues to support and enhance business processes across our global footprint.

What you’ll do

• Analyzes incidents and service requests to provide and deploy efficient solutions in the times agreed with the business in the sla (service level agreement) and that are aligned with the financial applications and business best practices.
• Identify repetitive incidents that can be managed as problems and lead the root cause analysis.
• Be actively involved in the knowledge process to the end user, making documents, documenting known errors in our knowledge database, preparing end-user training documentation, among others.
• Develop functional tests in a quality environment and, if necessary, the end-user testing process.

About you

• Familiarity with financial applications like Coupa, Blackline, Concur, etc to name a few.
• At least 6 months of Coupa (or other financial applications like Blackline, Concur, etc) knowledge (e.g., key user, university internships).
• Bachelor´s Degree.
• Engineering / IT
• English B2

We offer you

• Supportive Environment: Work alongside a dynamic team committed to your success.
• Career Growth: We're invested in your development and offer ample opportunity for advancement.
• Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.
• Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry

Start your journey

Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.