ABP & TRAC Rental Supervisor

Job Title: ABP & TRAC Rental Supervisor
Department: ABP & TRAC
Location: Saipan
Position Type: Regular Full-Time

Our ABP & TRAC team is looking for a driven and customer-focused Rental Supervisor to lead rental operations and support daily business performance.

This role is responsible for driving rental sales, supervising and developing Rental and Service Agents, and supporting the Assistant Rental Manager in day-to-day operations while ensuring excellent customer service, asset protection, and operational efficiency.

What you’ll do

• Lead, train, and supervise Rental and Service Agents to ensure high standards of customer service, sales performance, and operational efficiency.
• Drive daily rental sales, utilization, promotions, and incentives while monitoring market trends, competitor activity, and pricing.
• Manage scheduling, staffing coverage, performance coaching, and employee development to meet operational needs.
• Oversee rental operations including customer qualification, rental agreements, inventory control, vehicle availability, overdue follow-ups, and accident reporting.
• Ensure rental units are properly maintained, cleaned, inventoried, and safeguarded as “paid demonstrators” in coordination with Service teams.
• Handle customer inquiries and complaints professionally to support positive customer experiences.
• Maintain accurate rental documentation, reports, inventories, and departmental records in compliance with company procedures.
• Support recruitment, onboarding, training, and performance management of rental staff as needed.
• Attend staff and management meetings and ensure timely, professional attendance and workplace standards.

About you

• High School Diploma or equivalent required.
• 1–2 years of supervisory experience, preferably in rental, automotive, or customer-facing operations.
• Strong leadership, coaching, and customer service skills.
• Ability to manage priorities, schedules, and performance in a fast-paced environment.
• Effective communicator with sound judgment and problem-solving ability.
• Valid Saipan Driver’s License required.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com