Aftersales Admin

Job Title: Aftersales Admin Clerk

Department: Service

Location: Saipan

Position Type: Regular Full-Time

Atkins Kroll is looking for an organized and customer-focused Aftersales Admin Clerk to support our Service and Parts operations in Saipan. This role plays an important part in ensuring smooth aftersales administration, accurate documentation, and excellent customer support across multiple operational areas.

What you’ll do

• Greet customers professionally and assist with service inquiries, appointments, and status updates
• Process service payments, prepare repair order documentation, and maintain accurate records in dealership systems
• Support Service Advisors, Estimators, and Warranty Administration with documentation and reporting needs
• Create purchase orders, coordinate vendor billing, and assist with loaner or rental vehicle tracking
• Reconcile daily transactions, deposits, and support department billing and closing procedures
• Maintain organized filing systems and assist with internal and external audit preparation
• Provide administrative support for reporting, customer follow-ups, meetings, and operational initiatives

About you

• High School Diploma or equivalent required
• Minimum of 12 months of work experience required
• Valid Driver’s License required
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy in handling documentation and financial transactions
• Proficiency in Microsoft Office and ability to learn dealership management systems
• Reliable, professional, and team-oriented

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com