Cashier

SUMMARY

The sales cashier is responsible for accurately processing payments for products and services while delivering excellent customer service. This role plays a vital part in ensuring positive customer experiences and supporting daily dealership operations.

ESSENTIAL DUTIES

• Receive cash, checks, and credit card payments for products and services; accurately record all transactions.
• Reconcile assigned cash drawer daily and prepare deposits for submission to Accounting.
• Issue receipts, process refunds, and generate credit memorandums as needed.
• Calculate and secure daily sales totals at the end of each work shift, ensuring reports reconcile with cash, check, and credit card amounts collected.
• Maintain and verify the cash fund daily.
• Release vendor checks upon payment verification.
• Greet customers in a courteous, professional, and friendly manner.
• Answer incoming phone calls promptly, route calls appropriately, and respond to customer inquiries regarding services, parts, and appointments.
• Schedule, reschedule, or cancel service appointments as needed.
• Assist customers with billing questions, payment processing, and service updates.
• Resolve basic customer complaints or refer them to appropriate managers, ensuring customer satisfaction.
• Assist in preparing documentation for internal and external audits.
• Maintain updated vendor information in internal systems (such as address corrections in Coupa).
• Perform other related duties as assigned in support of the Service, Parts, and Accounting Departments.

QUALIFICATIONS

• Education
  • High school diploma or equivalent
• Experience
  • 1-2 years in customer service and cash-handling role
• Licensure
  • Valid Driver’s License

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge
  • Customer and Personal Service — Understanding customer needs, delivering quality service, and ensuring customer satisfaction.
  • Cash Handling — Knowledge of proper cash, check, and credit card handling procedures.
  • Mathematics — Understanding basic arithmetic needed for handling transactions and balancing cash drawers.
  • Administrative — Knowledge of office procedures including filing, recordkeeping, and basic correspondence.
• Skills
  • Service Orientation — Actively looking for ways to help people and create a positive customer experience.
  • Mathematical Reasoning — Using basic arithmetic accurately when calculating transactions, making change, and reconciling cash drawers.
  • Critical Thinking — Using logic and reasoning to identify problems and find effective solutions.
  • Time Management — Managing one's own time effectively to complete cash handling, clerical tasks, and customer service duties within daily deadlines.
• Abilities
  • Oral Comprehension & Expression — The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences.
  • Mathematical Ability — The ability to quickly and accurately perform basic calculations necessary for handling payments and balancing cash drawers.
  • Problem Sensitivity — The ability to recognize when something is wrong or is likely to go wrong, and address discrepancies appropriately.
  • Near Vision — The ability to see details at close range (within a few feet of the observer) to handle cash, checks, receipts, and documentation accurately.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical requirements of this position involve sedentary work, which involves sitting most of the time
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In door office, air conditioning, well-lit office space. This role routinely operates standard office equipment such as computers, phones, photocopiers, and filing cabinets.

SUPERVISORY RESPONSIBILITY

This position has no direct supervisory responsibility

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.