Officer - Customer Care

Officer – Customer Care

Location: Macau

Job Details: Full Time

 Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Greater China, part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our Marketing team is seeking a Customer Care Officer to join our team in Macau. This role is responsible for enhancing customer satisfaction and loyalty by managing customer enquiries, engagement, and relationship management activities.

Through proactive customer follow up, lead management, feedback analysis, and close collaboration with internal teams, the role ensures a seamless and high quality customer experience throughout the ownership journey.

What you'll do 

• Handle inbound customer enquiries via phone and other communication channels.
• Generate monthly call lists and conduct outbound calls for service appointment bookings, campaign promotions, and customer follow-up activities.
• Manage WeChat channels, identify potential customer leads, and assign to the appropriate departments for follow-up.
• Maintain accurate and up-to-date records of customer interactions and activities within the CRM system and owner’s club platforms.
• Conduct and analyse customer feedback and satisfaction data, develop action plans to enhance the overall customer experience.
• Assist in handling customer complaints, ensuring timely, professional and effective resolutions.
• Collaborate closely with internal departments to ensure a seamless customer journey and high service standards.
• Perform any other duties and ad hoc projects as assigned.

About you

To be successful in this role you will be:

• Diploma or above, preferably in Business Administration, Marketing, Communications, or a related discipline.
• Experience in customer service, customer relationship management, call centre operations, or aftersales service is preferred.
• Customer-focused, detail-oriented, responsible, and execution driven.
• Able to multi-task and work effectively with cross-functional teams.
• Strong communication, interpersonal and coordination skills, with the ability to manage customer feedback professionally.
• Proficient in spoken and written Cantonese, English & Mandarin.

We offer you

•  Double Pay
• Medical benefit including dependents 

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com.

Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, Maxus and Hino in Hong Kong and Macao.

Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.

Learn more about Inchcape Greater China click Inchcape Greater China| LinkedIn

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.