Customer Experience Manager

Sales Manager – Automotive
Location: Essendon Fields VIC
Details: Permanent Full Time


Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network.

We are seeking an experienced and motivated Sales Manager to join our high-performing team at Subaru Essendon in Melbourne, Victoria, in a permanent full-time position.

As a key member of the dealership leadership team, you will proudly represent our OEM partner Subaru, driving new vehicle sales performance while supporting a customer-focused and results-oriented sales culture. Working closely with the General Sales Manager, you will lead, coach and develop the sales team to achieve sales targets, maximise finance opportunities with Subaru Financial Services, and deliver exceptional customer experiences. You will play an important role in contributing to dealership profitability, operational excellence, and the ongoing success of the Subaru Essendon business.

About the Role

As the Sales Manager, you will lead the day-to-day new vehicle sales operation, driving sales performance, customer satisfaction, and profitability across the department.

Reporting to the General Sales Manager, you will coach and develop a high-performing sales team, ensuring sales targets are achieved while delivering an exceptional customer experience. You will also support finance penetration, sales process compliance, and operational excellence across the dealership.

This is an exciting opportunity for an experienced automotive sales leader who is passionate about developing people, driving results, and contributing to the continued success of a high-performing dealership.

What You’ll Do

• Lead through teams responsible for managing, development and coaching of your teams
• Role model and ensure all team members deliver an exceptional customer experience
• Continuity of business process adhered and followed with a continuous improvement mindset
• Contributing to overall business success and improving where required, using and interpreting data and reporting
• Recruitment, selection and on boarding of new team members
• Promote a positive workplace culture
• Ensure rostering/employee ratios support operational requirements
• Maintain and ensure strong product knowledge within your team
• Facilities management and marketing campaigns

About you

• Experienced and knowledgeable of the automotive industry and the competitive consumer landscape
• Proven experience managing, developing and leading Sales teams
• Demonstrate Business Acumen
• Proven sales success
• Effective communication and negotiation skills
• Proven ability to make effective and informed decisions
• A full driver’s licence with a sound driving record   

Why Join Us?

• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape
• Recognition and Rewards – We recognise individual and team accomplishments
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.