Customer Experience Specialist

• Are you passionate about delivering exceptional service and closing the sale?
• Do you love cars and want to be part of a dynamic, innovative team? Look no further
• Join the team at Subaru Mentone

As an experienced Customer Experience Specialist in Automotive Sales, you’ll be the go-to person for our customers, guiding them through every step of the sales journey. Whether in-store or online, you’ll ensure they have a seamless, flexible buying experience.

Key responsibilities:

• Product Knowledge: Be the expert. Showcase the unique features and benefits of our vehicles with confidence.
• Customer Engagement: Build lasting relationships by truly understanding customer needs and offering tailored solutions.
• Sales & Process Management: Handle everything from introductions and test drives to trade-ins, paperwork, and post-delivery follow-ups.
• Tech-Savvy Approach: Use digital platforms like Salesforce to ensure accurate customer data and smooth transactions and sales activity.
• Collaboration: You’ll collaborate across teams to offer customers a seamless, flexible buying experience, whether in-store or online.

You’ll thrive in this role if you:

• Have a strong desire to achieve, with proven sales experience in customer-facing roles.
• Excel in a fast-paced environment, love multitasking, and are excited about automotive sales.
• Are passionate about delivering a top-tier customer experience every time.
• Are enthusiastic about the automotive industry and excited about the products we sell.
• Have excellent communication skills and are confident using MS Office and digital tools.
• Are available to work Saturdays, with a weekday off in lieu.
• Hold a valid driver’s licence.

What’s in it for You?

• Career Progression: Your career can go global! We offer clear pathways for development, with opportunities to move into senior roles within our organisation.
• Competitive Salary: Be rewarded for your efforts with a competitive salary package.
• Great Team Environment: Join a supportive, fun, and collaborative team where you’ll love coming to work each day.
• Benefits: Enjoy Wellbeing & Volunteering Leave, vehicle rental discounts, and more!

Ready to Start Your Journey?

If you’re ready to drive your career forward and join the global Inchcape family, apply today!