Retail Centre Manager

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role

Are you passionate about leading teams and creating exceptional customer experiences? Join Trivett and drive success as our next Retail Centre Manager at our Inchcape Subaru Bundoora Dealership - Representing brands such as Subaru, Peugeot, Deepal and Foton – a global leader in commercial vehicles now making its mark in Australia. 

In this role, you’ll lead, coach, and inspire the Customer Experience team to deliver outstanding customer journeys while achieving sales and P&L targets. You’ll oversee the entire customer experience, manage site operations, and ensure everything runs smoothly and meets our high standards.

Key Responsibilities

• Drive P&L performance and meet KPIs.
• Oversee the customer journey, ensuring flexible and seamless vehicle delivery.
• Work with Stock Control to meet inventory and customer demands.
• Lead F&I performance, compliance, and finance support.
• Ensure site operations are smooth, safe, and compliant with HSE and OEM standards.
• Recruit, onboard, and develop your team for high engagement and performance.
• Maintain legally compliant practices and retail processes.

What You’ll Bring:

• Proven management experience in a sales environment, with a track record in P&L.
• Success in leading and developing teams to achieve customer satisfaction and performance goals.
• Strong communication and multitasking skills.
• A focus on delivering excellent customer service and attention to detail.
• Leadership skills with a passion for team development and upholding company values.
• Automotive industry experience and F&I knowledge (desirable).
• Familiarity with Salesforce or similar CRM (desirable).
• Valid driver’s license and availability to work Saturdays.

Why Choose Us?

• Ongoing professional development and career growth opportunities.
• Supportive, positive team environment.
• Additional leave days, including Wellbeing and Volunteering Leave.
• Access to our employee benefits program, including vehicle discounts and more.

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.