Retail Training Manager

Are you passionate about developing teams and driving exceptional customer experience? Do you thrive on Cultivating a learning culture within a dynamic Retail environment? If so we want to hear from you!

About Us

At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you’re eager to develop your skills in a dynamic environment, we want you on our team!

By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better.

Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.

About the Role

We are currently looking for a dynamic Retail Training Manager to join the team and play a crucial role in shaping the skills and knowledge of our retail workforce. This role will design, implement and oversee training programs that empower our employees to deliver top-notch service, drive sales, and maintain our company’s reputation for excellence.

Reporting to the Franchise Director your key responsibilities will include, but are not limited to the following:

• Learning and Development: Partner with business leaders to understand challenges and address capability gaps through innovative learning solutions. Design, develop, and deliver a range of integrated learning interventions that drive customer centricity and improve soft skills.
• Facilitation & Partnerships: Facilitate high-quality training and work with external partners to enhance learning offerings. Collaborate with HR to improve leadership capabilities.
• Relationship Building: Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.

Why join us?

Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.

• Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Want to know more about what it is like to work at Inchcape? Visit our website to discover more about our workplace culture.

About You

The successful applicant will have the following attributes:

• Experience in a similar role
• A full drivers licence
• Facilitation of learning experience across a wide range of learning platforms
• Experience in e-learning course creation with Articulate360
• Hands-on knowledge of authoring technologies, Intranet design tools, and multimedia applications
• Demonstrated experience in the creation and delivery of learning programs including instructional design
• Experience in analysing a business problem and working with key stakeholders to develop a solution to resolve it
• Relevant Tertiary qualifications in Human Resources, Education or a related discipline
• Certificate IV in Training and Assessment

Inclusion and Diversity
At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

If you think you have what it takes, but don't necessarily meet every single requirement, we encourage you to apply so we can have a conversation to see if you could be a great fit. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact inchcaperecruitment@inchcape.com.au.

Apply now!
If you’re passionate about enhancing capabilities and delivering high-quality training, this could be the role for you.

If you’re ready to be part of a dynamic team and contribute to our vision, apply today!

Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.