Service Advisor

Service Advisor
Location: Berwick, VIC
Job Details: On-site | Permanent

Our Story
At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world’s most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our business.

About the role
Inchcape Subaru is looking for Service Advisor to join our team at Subaru Berwick, VIC. As a Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional customer service and ensuring a seamless experience from booking to vehicle collection. This is a full-time role in our busy automotive service centre, where you will play a vital part in maintaining our high standards of quality and customer satisfaction.

Key Responsibilities

• Greeting and communicating with customers in a friendly and professional manner
• Booking in customer vehicles for servicing and repairs, understanding their needs and concerns
• Providing customers with realistic time frames and cost estimates for the work required
• Coordinating with the service technicians to ensure timely completion of work
• Explaining repair recommendations and options to customers, and obtaining their approval
• Handling customer inquiries and complaints in a prompt and tactful manner
• Maintaining accurate records and documentation of all customer interactions and vehicle work
• Supporting the team and contributing to a positive, customer-focused work environment

About you

• Proven experience as a Service Advisor or similar customer-facing automotive role (preferred)
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Proficient in using automotive service management software and systems
• Knowledge of automotive servicing and repair processes (preferred)
• A commitment to providing exceptional customer service
• A positive, team-oriented attitude and the ability to work collaboratively

We offer you

• High Impact Role: Play a key role in improving warehouse operations for a major automotive partner
• Project Exposure: Work on a live SAP environment with ongoing enhancements and transformation initiatives
• Hands-On Environment: Be embedded within operations and see the real outcomes of your work
• Industry Leader: Join a global organisation shaping the future of automotive logistics

Opportunity for everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

Click here to learn more about our commitment to Inclusion and Diversity.

About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.