Responsible for maintaining relationships with key account customers through provision of high-quality personalized service.
Job role and responsibilities:
Builds productive working relationships with fellow employees through clear communications.
Assists Service Technicians in determining parts requirements.
Maintains positive working relationships with vendors and staff.
Informs customers when special order parts have arrived.
Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
Applies retailing techniques to sell and display parts and accessories.
Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
Identifies and supports opportunities for methods/process improvement in the Parts Department.
Uses parts resources (catalogues) to acquire information on parts and accessories inventory.
Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.
Maintain high level of inventory visibility by having no sock variances.
Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum- Use this one -Inventory optimization, keep 80% order first fill rate at 80% with high inventory accuracy with minimal stock outs.
Manage stock aging and align stock holding as per Inchcape policy. Aging categorization starts at 3years.
Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
Receiving and answering customer enquiries on parts and making follow up for sale.
Keep up to date with New Holland and competitor products and rates.
Placing special orders and making follow up for sale.
Upselling parts whenever serving customers.
Actively participating in promotions that the company may organize.
Evaluate parts accounts , prospects and ensure customer loyalty.
Execute sales growth strategies monthly and quarterly for parts sales.
Mapping of regions according to their parts purchasing capabilities and preparation of a detailed visit plan.
