Service Supervisor Nairobi

Do you want to lead a dynamic business that’s transforming global automotive distribution? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.

Join Inchcape Africa, part of Inchcape’s global network. You’ll be instrumental in executing our bold and exciting strategy, delivering great experiences for our customers, colleagues and partners. Powering the performance of a highly collaborative team of diverse and talented colleagues.

Our Kenya Business is seeking a Service Supervisor to join our team in Nairobi, reporting to the National Service Manager. In this position, you will be responsible for supervising daily operations of the New Holland service department. This role involves supervising technicians, managing workflow, ensuring quality control during assembly, PDI and repair processes of New Holland products and implements and providing excellent customer service and team supervision.

In this position, you will ensure:

1. Offloading, Assembly & Predelivery Inspection supervision

• Supervise offloading and assembly of new units’ receipts
• Record and ensure safe keeping of received items for new units. Report any short shipment for corrective actions.
• Ensure assembly of new units meets OEM standards.
• Supervise the pre-delivery inspections and carry out quality checks.
• Submit pre-delivery inspections reports for online reporting.
• Handover newly assembled units to commercial team for final allocation and maintain records of the same.
• Ensure offloading & assembly is done in efficient and safe manner.
• Ensure assembly and PDI and workshop bays are well maintained for efficient workshop operations and in line with Kaizen standards.
• Liase with commercial team to understand daily requirements on new units and facilitate to release to branches and customers.

2. OEM Reporting, Warranty Execution & closure.

• Assist service technicians to report warranty failures through online portal and provide any requested feedback to OEM.
• Provide technical support to technicians on troubleshooting and repair processes.
• Liaise with warranty executive to ensure any required information is provided for claims closure.
• Ensure warranty job cards and claims are submitted within required timelines to avert any claim rejection.
• Ensure warranty salvage parts are safely stored and handed over to warranty executive.

3. Service Team supervision.

• Supervise the technicians in workshop and field ensuring the required support is given in execution of assigned duties.
• Provide technical support to technicians both in the field and workshop to resolve any repair/troubleshooting challenges in timely manner.
• Supervise and ensure efficient utilization of casuals and technicians allocated to New holland workshop.
• Collaborate and follow up with parts team to ensure technicians get the required parts for service jobs execution.
• Maintain records of technicians’ tools allocation and specials tools, conduct regular checks and audits on technician allocated tools and workshop tools and equipment to ensure they are kept and maintained in safe manner.

4. Workshop processes & documentation.

• Work closely with service administrator for timely closure of completed jobs.
• Ensure compliance with safety regulations, workshop policies and industry standards.
• Ensuring the quality of repairs carried out by service teams in workshop and field meets OEM standards and is well documented.
• Any other tasks that will be allocated from time to time.

About You

To be successful in this role, you would need:

• Diploma/Degree in Business Administration, Automotive, or related field.
• 7 years of experience in the automotive industry.
• Proven track record of customer service & relations.
• Strong technical knowledge on Tractor repair and workshop processes.
• Conversant with high horsepower tractor diagnosis and repairs.
• Quality control and assurance.
• Leadership and team management skills.
• Ability to meet deadlines and work independently as well as in a team.
• Time management and organization skills
• Problem solving and conflict resolution

We offer you

At Inchcape, we’re shaping the future of mobility, and you’re invited to shape it with us. You’ll join a collaborative culture that values wellbeing, growth, and inclusion. Through impactful work, ongoing development, and global and local rewards, we create a workplace for people to succeed and fulfil your aspirations.

Enjoy a comprehensive remuneration and benefits package, such as:

• Competitive remuneration
• Group Life & Medical plan
• Pension/Provident plan
• Variable pay package
• Exposure to dynamic and collaborative work environment enabling
• Continuous learning & development opportunities

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Read more  here about our Inclusion and Diversity commitments, including our targets, programmes, and policies.

About us
Inchcape is the leading global automotive distributor operating in 40+ markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Discover more at www.inchcape.com

Inchcape Africa, with presence in Ethiopia (Motor & Engineering Company of Ethiopia), Kenya (Inchcape Kenya) and Djibouti (Inchcape Djibouti, Red Sea Automotive FZCO) is a member of Inchcape plc, a leading global automotive distribution company and the authorized distributor of multiple globally renown brands in all above three markets. Recently, the company expanded its brand portfolio with BYD and CASE Construction in Ethiopia market, New Holland Agriculture in Kenya market, reinforcing its commitment to delivering advanced technologies and shaping the future of mobility in the markets we operate.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.