Customer Relations Consultant

Customer Relations Consultant
Location: Norwest NSW
Job Details: Full-Time Permanent | Hybrid Working available

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape's global network.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

Our Customer Relations Team is seeking a Customer Relations Consultant to join a team of highly engaged highly motivated individuals in Norwest. In this position, you will collaborate with a dynamic, diverse team to deliver outstanding customer service and support vehicle servicing enquiries, bringing your communication skills and passion for customer experience to drive your career forward.

What you'll do

• Deliver exceptional customer service by professionally handling inbound and outbound calls with customer enquiries and complaints from initial contact through to resolution.
• Resolve customer needs collaboratively by being approachable, knowledgeable and solution-focused, working closely with internal teams and stakeholders to achieve positive outcomes for both customers and the business.
• Maintain accurate customer records and case documentation within CRM systems.
• Escalate complex matters when required and ensure cases are managed in line with company policies and Australian Consumer Law requirements.
• Support the delivery of exceptional customer experiences across the wider Inchcape network.

About you

• Previous experience in customer relations, customer service or a similar role.
• Strong verbal and written communication skills.
• Experience managing difficult customer conversations and resolving complaints.
• Excellent stakeholder management and relationship-building capability.
• Strong attention to detail and administration skills.
• Strong organisational skills and the ability to manage multiple priorities.
• A positive, resilient and customer-focused approach.
• Automotive industry experience will be highly regarded but is not essential.

We offer you

• Hybrid Flexibility: Enjoy a blend of home and office working arrangements.
• Supportive Team Culture: Join a welcoming and collaborative team environment.
• Career Development: Access ongoing development and opportunities across the wider Inchcape business.
• Varied Role: Work across inbound enquiries, outbound engagement and customer relationship management.
• Industry Exposure: Gain valuable experience with one of the world's leading automotive organisations.
• Growth Opportunities: Explore future pathways into sales, retail and other customer-focused careers.

Start your journey
Worried that you don't meet all the criteria exactly? We encourage you to apply. Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone
Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us
Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Find out more visit www.inchcape.com

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request
Selected candidates will be contacted to commence our recruitment process. We may request additional information to better understand your background, qualifications, and experience relevant to the position.