Customer Relations Consultant

Job Title: Customer Relations Consultant

Location: Norwest, Sydney, New South Wales

Company: PCA

Who we are?

Peugeot, the world’s oldest continuous car brand, has been innovating since 1810 and making cars since 1889. Known for stylish design and engineering, it’s been in Australia since the early 1900s. Citroën, founded in 1919, revolutionized the industry in 1934 with the Traction Avant—the first mass-produced front-wheel drive car with a unitary body.

About the job:

You’ll manage initial customer and dealer enquiries across internet, third-party platforms, SMS Connect via Carsales, and social media. With attention to detail and a commitment to service excellence, you’ll ensure all enquiries are addressed, supporting PCA’s goal of being Australia’s most customer-centric distributor.

Key responsibilities:

• Manage inbound calls from internal and external customers, addressing inquiries and resolving concerns efficiently.
• Create and manage case tickets, ensuring timely and accurate customer responses.
• Respond to customer requests and complaints received via website email, conducting thorough investigations.
• Escalate relevant issues from email correspondence to appropriate stakeholders and follow up promptly.
• Review and respond to customer correspondence received by post, investigating concerns and providing formal written responses.
• Perform general administrative duties, including regular updates and maintenance of CRM data in compliance with data handling standards.

About you:

• Demonstrated customer service experience, both face-to-face and over the phone, with previous experience in a similar role and strong conflict resolution skills.
• Essential qualifications include a high school certificate; desirable qualifications include a full NSW driver’s licence and case management experience, preferably within the automotive industry.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and internal systems such as Salesforce, SAP, and Purecloud, with excellent telephone and letter-writing skills.
• Confident conflict handling abilities and the capability to work independently while meeting team and individual objectives.

Benefits:

• Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
• Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on 0437 131 715.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

By joining Inchcape you will become part of Inchcape Australasia. To find out more: www.inchcape.com.au