Service Care Specialist

Date: 27 Apr 2024

Location: Nottingham, United Kingdom

Company: inchcape

Mercedes Benz Nottingham–Care Plan Specialist

Competitive Salary + OTB £28,621.89+ Employee Benefits


This role would suit someone who has maybe been a Sales Executive or Customer Service Advisor in the past, but this is not essential and we will look at people who have not done this role before.

The role will be based within our Mercedes-Benz dealership in Nottingham.



At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…

  • Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family
  • Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service
  • Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
  • Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
  • Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day
  • Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
  • Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
  • Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
  • Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health
  • Cycle to Work - Get a bike and or cycling gear at a significantly reduced price
  • Community Volunteering Day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
  • A company that cares - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace

Job Introduction The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. 
The service care plan specialist is accountable for the sales and renewal of service care plans for both new and used cars in line with the manufacture’s schemes and objectives. This role focuses on use of multi communication channels such as telephone, email, and web/live chat to help support in the renewals and sales of care packages.



Main Responsibilities

  • Achieve sales objectives for service care plans for new cars and post service contracts
  • Use telephone, email/ web apps, and all digital avenues both inbound and outbound to maximise service car plans sales
  • Work in conjunction with the Inchcape Mercedes Benz call centre and individual sites to achieve the required objectives
  • Deliver class leading customer satisfaction, in line with the Mercedes Benz brand and Inchcape metrics
  • Complete and adhere to all the required compliance and legislative requirements, Data Protection, Trading Standards, Motor Law training, in addition to all Inchcape and OEM training requirements and compliance protocols. Always treat customers fairly
  • Be confident in handling any customer queries or challenges and act with honesty and integrity by delivering exceptional customer service



The Ideal Candidate

  • Be customer focused and will make sure they are at the forefront of everything
  • Have the ability and confidence to talk about products and services with the aim of completing sales targets
  • You will be someone who can communicate effectively via numerous channels including phone, email and webchat etc
  • Be IT alliterate with the ability to use multiple systems at once
  • To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
  • Ability to problem solve and think on their feet
  • Be able to develop and maintain a good understanding of the brand, their products and processes to provide customers with sound information and advice
  • You will be compliant with group policy and our regulatory regime at all times
  • People focused and be a real team player who helps create an environment in which their team can thrive and perform
  • Would be suitable for someone who is an Sales Executive or Customer Service Advisor but this is not essential as full training is given.


About The Company

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

OUR VISION: To be the world’s most trusted automotive Distributor.
Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!