DCRC Assistant

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Job Summary:

The DCRC Staff is responsible for ensuring excellent customer service and administrative support within the dealership's service department. The role involves handling customer inquiries, maintaining accurate service records, and assisting in service operations to ensure a seamless experience for all clients.

Key Responsibilities:

1. Customer Reception & Support

   • Assist walk-in customers and manage queuing.

   • Answer and attend to incoming phone calls, SMS, emails, and online/web inquiries.

   • Provide real-time updates to customers with ongoing service.

   • Assist customers with the Service QR Code Survey.

   • Explain warranty coverage and PMS intervals to new vehicle owners.

2. Customer Follow-up & Communication

   • Remind customers of upcoming FREE PMS and FREE labor services.

   • Inform customers of the arrival of warranty claim parts.

   • Request PMS approval for lapsed service units.

3. Reporting & Documentation

   • Submit the Daily UR Report and Daily Aftersales Report.

   • Maintain and update Pending Units Inventory.

   • Create Customer Master and Vehicle Master records.

4. Monitoring & Coordination

   • Monitor BP (Body & Paint) Production progress.

   • Coordinate with internal departments for updates, requests, and customer concerns.

5. Administrative Tasks

   • Prepare and process Smartsheet requests related to Grab transactions, refunds, advance invoices, and invoice cancellations.

   • Support other tasks or assistance as assigned from time to time.

Qualifications:

• High school diploma or college level; degree in Business Administration or equivalent is a plus.

• With previous customer service experience, preferably in the automotive industry.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office (Excel, Word) and Smartsheet or similar platforms.

• Organized, detail-oriented, and able to multitask in a fast-paced environment.

• Knowledge of basic vehicle servicing and warranty processes is an advantage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.