Service Manager - Commercial Vehicles

Drive Service Excellence and Customer Success

Are you an experienced service leader with a passion for commercial vehicles, operational excellence, and customer satisfaction?

Join our team as a Service Manager - Commercial Vehicles, where you will lead the aftersales service operation, ensuring exceptional customer experiences, workshop efficiency, technical excellence, and sustainable business growth. You will play a critical role in managing service performance, developing high-performing teams, and delivering industry-leading support to commercial vehicle customers.

What You'll Do

• Lead and manage the daily operations of the Commercial Vehicle Service Department, ensuring efficiency, productivity, and profitability.
• Drive service revenue growth through effective management of labor sales, maintenance programs, and value-added service offerings.
• Ensure achievement of departmental KPIs including customer satisfaction, service retention, workshop productivity, efficiency, and profitability.
• Develop and implement strategies to enhance customer experience and build long-term customer relationships.
• Oversee workshop planning, resource allocation, and technician utilization to maximize operational performance.
• Ensure timely and high-quality completion of vehicle repairs, maintenance, warranty, and diagnostic work.
• Monitor service workflow and vehicle turnaround times to minimize downtime for commercial fleet customers.
• Lead, coach, and develop Service Advisors, Supervisors, Technical Team Leaders, and Technicians.
• Maintain compliance with manufacturer standards, warranty policies, safety regulations, and dealership operating procedures.
• Manage service budgets, expenses, and departmental financial performance.
• Collaborate closely with Parts, Sales, Warranty, and Customer Experience teams to deliver a seamless customer journey.
• Analyze service performance data and prepare regular management reports with actionable recommendations.
• Manage escalated customer concerns and ensure prompt resolution through professional problem-solving.
• Promote a culture of safety, accountability, continuous improvement, and operational excellence within the service department.
• Support fleet customers through proactive maintenance planning and service contract management.

About You

To be successful in this role, you will be:

• A graduate of Engineering, Automotive Technology, Business Management, or a related field.
• Experienced in managing commercial vehicle, truck, bus, or heavy equipment service operations.
• Demonstrated leadership experience in a dealership, distributor, fleet, or automotive aftersales environment.
• Knowledgeable in workshop operations, diagnostic procedures, warranty administration, and service management best practices.
• Financially astute with experience managing budgets, profitability, and departmental KPIs.
• A strong people leader with proven coaching, mentoring, and team development capabilities.
• Customer-focused with excellent relationship management and problem-solving skills.
• Skilled in process improvement, operational planning, and performance management.
• Effective in managing multiple priorities in a fast-paced environment.
• Proficient in dealership management systems (DMS), service management software, and Microsoft Office applications.
• Highly organized, results-oriented, and committed to delivering exceptional service standards.

Preferred Qualifications

• Minimum 5 years of service management experience within commercial vehicles, trucks, buses, heavy equipment, or automotive aftersales operations.
• Technical background in diesel engines, fleet maintenance, or vehicle diagnostics is an advantage.
• Experience working with global automotive or commercial vehicle brands is highly desirable.
• Strong understanding of workshop health and safety regulations.
• Valid driver's license.

We Offer You

• A leadership role in a dynamic and growing commercial vehicle business.
• Competitive compensation and performance-based incentives.
• Comprehensive benefits package.
• Professional development and manufacturer training opportunities.
• Exposure to industry-leading commercial vehicle technologies and service standards.
• Opportunities for career growth within a global automotive organization.
• A collaborative environment that values innovation, accountability, and customer excellence.

Start Your Journey

If you're passionate about delivering outstanding aftersales service, developing high-performing teams, and driving operational excellence, we'd love to hear from you.

Join us and help keep our customers' businesses moving through world-class commercial vehicle service and support.

Opportunity for Everyone

We are committed to providing equal employment opportunities and fostering an inclusive workplace where diversity is valued and respected.

Additional Information

Selected candidates will be contacted to begin the hiring process. Additional information may be requested to better understand your qualifications, leadership experience, and technical expertise.