Field Support Lead

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Digital part of Inchcape’s global network.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

Our IT Operations Platform (IT OPS) platform is seeking a Field Support Lead  to join our team in The Philippines. In this position, you will ensure reliable, secure, and efficient IT support across the region, driving a strong end-user experience and supporting digital workplace tools. This role connects global strategy with local operations, working closely with IT, Security, and business teams to promote standardization, improve support processes, and drive the adoption of digital solutions, with a strong focus on operational efficiency, risk reduction, and continuous improvement of IT services.

 What you’ll do

Operational & Service Leadership

• Lead onsite IT support operations, ensuring SLA compliance and service excellence. Drive a data-driven performance culture and contribute insights to regional and global improvements.

Digital Workplace & User Experience

• Ensure optimal use of Microsoft 365 and collaboration tools. Support adoption, training, and continuous improvement to enhance user productivity and experience.

Security, Risk & Compliance (ICS)

• Ensure compliance with InControl Standards across technology, data privacy, and physical security, including audit support, controls, and documentation

End User Device & Service Management

• Manage the full lifecycle of IT assets, including deployment, maintenance, inventory, and secure disposal, aligned with enterprise standards.

Incident, Problem & Change Management

• Handle incidents, problem resolution, and change execution, including root cause analysis, documentation, and coordination of fixes.

Collaboration & Continuous Improvement

• Work closely with regional and global teams, coordinate vendors, and drive continuous improvement initiatives to enhance service delivery and operational efficiency.

About you

Soft Skills & Working Style

• Experience working in both independent and collaborative environments, with strong adaptability to shifting priorities, demands, and timelines.
• Excellent interpersonal skills with the ability to build trust, read communication styles across diverse teams, and influence stakeholders effectively.
• Strong communication skills, able to translate complex technical topics into clear, simple language for different audiences.
• Skilled in managing relationships across teams, leadership, and clients, ensuring cooperation and alignment in onsite support environments.
  
  

Problem Solving & Execution

• Strong analytical and problem-solving abilities with the capacity to prioritize and execute tasks effectively in high-pressure environments.
• Demonstrates resilience, persistence, and ownership in resolving issues and delivering timely solutions.
• Quick learner with strong technical curiosity, able to research and apply new technologies efficiently.

Customer Focus & Ownership

• Customer-oriented mindset focused on delivering excellent user experience and satisfaction.
• Strong sense of responsibility and accountability, ensuring issues are resolved with urgency and attention to detail.
• Able to remain calm under pressure, handle conflict effectively, and manage sensitive situations with professionalism and political awareness.

We offer you

Supportive Environment: Work alongside a dynamic team committed to your success.Career Growth: We're invested in your development and offer ample opportunity for advancement.Work-Life Balance: Enjoy a role that balances strategic analysis with day-to-day business support.Industry Leadership: Be part of a company that leads the transformation of the automotive distribution industry


Start your journey

Worried that you don’t meet all the criteria exactly? We encourage you to apply! Your skills and perspectives may be the perfect fit for this role or another opportunity within our business.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.Inchcape Digital employs over 1,300 team members across Colombia and Philippines. Our portfolio includes vehicle distribution for world-renowned brands, market-leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role