Solutions Engineer

PURPOSE OF ROLE

The Solutions Engineer role focuses on delivering high-quality technical support to guarantee optimal functionality, security, 
and compliance with organizational policies. Key responsibilities include identifying and resolving issues, accurately 
assigning tickets to the appropriate groups, and ensuring adherence to Service Level Agreements (SLAs) and Key 
Performance Indicators (KPIs) as performance benchmarks.
This role also encompasses the administration, resolution, and maintenance of services or applications within the Digital 
Integration Platform. It requires a proactive problem-solver who is dedicated to enhancing application performance, 
providing effective solutions, and improving business operations.
Collaboration with internal teams is essential to ensure seamless service operation while driving performance 
enhancements and system optimizations.