Service Manager

Service Manager

Location: Melbourne City

Job Details: Onsite - Full Time

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network.

You’ll play a key part in growing a global business that’s transforming our industry, working with the world’s leading automotive brands, and delivering great experiences for our customers.

What you’ll do

• Lead, motivate, and support your Service Team to deliver high-quality workmanship, strong productivity, and outstanding results.
• Build trusted customer relationships and ensure every customer receives an easy, effective, and enjoyable service experience.
• Oversee day-to-day service operations, including workshop productivity, staff rostering, customer communication, and process compliance.
• Review service bookings daily and partner with the Workshop Controller to maximise workshop utilisation and efficiency.
• Monitor site performance, expenses, and KPIs, implementing strategies to improve productivity, revenue, and cost control.
• Ensure high standards of presentation within the Service Centre, including parts displays and customer-facing areas.
• Maintain up-to-date knowledge of assigned brands, products, and competitor offerings.
• Ensure consistent adherence to Inchcape policies, the Code of Conduct, and all WHS requirements.

About you

• Proven experience as a Service Manager leading a high-performing automotive service team.
• Experience in the automotive industry is essential.
• A confident and resilient leader who can navigate challenges, support your team through change, and maintain high standards in a fast-paced environment.
• Strong background in customer-facing roles with the ability to build rapport and deliver exceptional customer satisfaction.
• Solid knowledge of automotive service operations, workshop processes, and OEM requirements.
• Excellent communication, leadership, and organisational skills with the ability to multitask effectively.
• High attention to detail with strong problem-solving skills and the confidence to make sound decisions.
• Comfortable using MS Office and digital platforms; ERA Net experience is desirable.
• Current driver’s licence is essential; a qualified Service Technician/Mechanic is desirable.
• A positive mindset with a passion for continuous improvement and supporting team success.

We offer you

• Thorough and ongoing training provided to support you in all aspects of your role.
• Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
• Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.
• Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
• Recognition and Rewards – we recognise individual and team accomplishments.
• Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.