SAP Logistics L2 Support Analyst

About The Company 

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future. 

Our diverse global team of over 18,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow 

The Digital Delivery Centres accelerate Inchcape’s digital journey by positively impacting the business and its customers through innovative and essential technological solutions. 

Through our top talents, we support the mobility of millions of people globally through the power of digital technology. 

Purpose of Role: 

SAP L2 Support Analyst main purpose is to provide the second level of business process and functional support for the SAP MM/SD/VMS/DBM SAP module, supporting the business processes implemented on SAP related to the areas of Production Planning, Logistics and Distribution.

Job Role and Responsibilities: 

• Analyze incidents and service request Medium and High complexity to provide and deploy efficient 
  solutions in the times agreed with the business in the SLA (Service Level Agreement) and that are align with SAP and business best practices.
• Identify repetitive incidents and propose them to be managed as problems and lead the root cause analysis.
• Propose improvement to the BAU SAP process implemented.
• Get actively involved in the knowledge process to the end user, making documents, documenting known errors in our Knowledge database, preparing end user training documentation, among others, and leading the knowledge transfer process to the support team lower level, such as L1,5.
• Develop functional specifications for customizations and enhancements which include reports, data processing, load programs, and adjustment tools.
• Develop functional tests in a quality environment and accompanying, if necessary, the end-user testing process.
• Work with the project team, project delivery leads, and client stakeholders to attend the projects 
  handover after a go live process.

Qualifications: 

• Bachelor's Degree
• SAP Logistic Certification (Desirable) 
• Advanced knowledge in SAP Logistics modules, such us SD, MM, EWM, VMS, among others.
• At least of 5 years of SAP experience supporting/delivering SAP MM/SD Functionality. 
• At least of 1 years of SAP experience in L2 support services

Realise your potential 

• Build a brilliant career, where you’re encouraged and supported to fulfil your ambition, mentored by excellent managers.  
• Explore exciting and rewarding career pathways, with regular promotion and performance reviews to help you progress.  
• Develop your expertise and upgrade your skills with continuous training in the latest tech advancements. 

If you have the skills, passion, and drive to thrive in this role, and you're ready to grow your career with a dynamic global team in the digital space, we want to hear from you!