APAC Service Delivery Specialist

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Date: 29 Jul 2025

Location: San Juan City, Philippines

Company: inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

 

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

 

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

 

Purpose of role

Assisting the Regional Service Delivery Manager, in the Transformation of the Regional Service Delivery operations to improve quality and cost-efficiency. Drive consistency of IT service delivery toolsets and processes with Group roadmap. Ensure the compliance with Inchcape IT-controls.

Job role and responsibilities:

1

Support the Regional Service Delivery Manager who owns the transformation of regional support processes - design and implement IT Service Delivery role model leveraging Inchcape Digital Delivery Centers (DDC), local teams and suppliers via an effective matrix organization.

 

2

Support the Regional Service Delivery Manager in maintaining the standard SLA between regional business, regional IT and DDC.

 

3

Support the Regional Service Delivery Manager in standardizing the support processes across the region and adopt standard Manage Engine tool.

 

4

Support the Regional Service Delivery Manager in monitoring the compliance with global ITSM control framework, plan and run the projects to improve the compliance level.

 

5

Support the Regional Service Delivery Manager in generating APAC Reports for Projects, Market Reporting and Group/Regional Reporting extensively.

 

6

Support the Regional Service Delivery Manager in collecting the feedback from Country managing directors and exec teams on regular basis, plan and run the actions to address issues and improvement requests.

 

7

Partner with country-based teams to provide help and guidance on global and regional priorities, in Inchcape Asia Pacific locations and business units including New Zealand, Australia, Singapore, Hong Kong, Macau, Brunei, Guam, Saipan, Thailand.

 

8

Partner with Infrastructure, Applications and Projects regional teams to make sure the relevant support and maintenance matters are included into new initiatives scope.

 

10

Own and monitor your objectives, appraisals, development plans and 121’, with your Regional Service Delivery Manager.

 

skills and Experience required:

 

·       Candidate will be in placed in Band 2, if meeting the below requirement:

·       (a)  Professional ITIL Certification, and has ITIL execution experience for minimum of 5 years, and

·       (b)  At least 5 years of experience working in a Service Delivery function, and

·       (c)   Demonstrable experience in at least 2x ITSM toolsets

 

·       Strong communication and influencing skills, demonstrating deep subject matter expertise balanced with pragmatic understanding of business need/priorities.

 

·       Ability to effectively plan/manage/prioritize work to meet objectives of multiple or competing priorities.

 

·       Ability to work collaboratively with all levels of the international matrix structure and across different cultures, gaining colleague engagement. 

style and culture fit

        They will always work collaboratively, actively seeking and responding to business input; engaging all key stakeholders.

        They will have a genuine passion to achieve a culture of service excellence.

        Flexible and adaptable; the individual will thrive in a changing environment, readily deal with ambiguity, cope with setbacks, and always seek solutions (rather than problems).

        A confident and articulate communicator with personal presence and gravitas, the individual will effectively influence, engage, and challenge to gain understanding and commitment for their agenda.

        Energetic and engaging – they will be friendly and approachable; positively representing the Global IS Team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.