Business Development Center Officer
Date: 30 Jun 2026
Location: San Juan City, PH
Company: inchcape
Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.
Job Summary
IC Automotive Inc. is seeking dynamic and customer-focused Business Development Center (BDC) Agents to support our aftersales operations. The role is responsible for driving service retention, increasing workshop utilization (UR), and strengthening customer relationships through centralized customer engagement, proactive follow-ups, and effective complaint handling.
Key Responsibilities
Customer Engagement & Retention
- Contact customers for service reminders, including PMS, recalls, and special campaigns
- Support aftersales retention initiatives such as loyalty programs, accessories promotions, and warranty campaigns
- Execute centralized reactivation campaigns for lapsed service customers
Appointment & Coordination
- Coordinate with dealership teams to schedule and manage service appointments
- Ensure a seamless booking experience for customers to improve show-up rates
Customer Experience Management
- Follow up on Net Promoter Score (NPS) detractors and support service recovery efforts in collaboration with Customer Experience (CX) teams
- Handle customer concerns and complaints, escalating when necessary to ensure timely and satisfactory resolution
- Monitor ongoing customer cases to ensure proper closure
CRM & Reporting
- Maintain accurate and up-to-date customer records in CRM systems
- Generate and provide reports on customer contact performance and booking metrics
Key Performance Indicators (KPIs)
- Service booking rate
- Customer contact rate
- Show-up rate
- Customer complaint resolution rate
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or any related field
- Experience in customer service, call center, or automotive aftersales is an advantage
- Strong communication and interpersonal skills
- Ability to manage multiple customer interactions efficiently
- Proficiency in CRM tools and Microsoft Office applications
Reporting Line
- Reports directly to the BDC Manager
Why Join IC Automotive Inc.?
- Be part of a globally recognized automotive group
- Opportunity to grow within aftersales and customer experience functions
- Dynamic and collaborative work environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.