Customer Care Data Analyst - Jaguar | Land Rover

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Date: 28 May 2025

Location: San Juan City, Philippines

Company: inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

 

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

 

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

 

 

 

Overall Job Purpose

Meets and greet with customers, and data analysis is a customer-oriented person who is responsible for proactive using the data for customer contacts and bookings, creation of a true customer care culture and being a point of contact to all customers who visits our Aftersales department.

 

Key Responsibilities 

Customer Experience (Customer Facing Staff)

  • Meet and greet with Aftersales customers 
  • Work with the reception manager processing standards implementation. 
  • Support with the day to day running of the reception area 

Data Management Aftersales Customer Care  

  • Aftersales dealer management system (Pinnacle champion) 
  • Weekly Analysis of CEIP results  
  • Ensures complete and accurate customer details are entered in Pinnacle.
  • Analysis of all aftersales data within Pinnacle  
  • Analysis of all aftersales promotions  
  • Ensure all Pinnacle booking processes are followed 
  • Create daily customer bookings from the Pinnacle system data   
  • Ensure SEF with processes  
  • Ensure the seven step SEF service processes are followed   
  • Support Aftersales activities i.e., service clinics   

 

 

Key Success Criteria 
  • Customer satisfaction targets 
  • Concerns / Complaints 
  • Personal training and development targets 
  • Weekly Customer Update Feeds
  • Reports Data Analysis 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.