The Head of Inchcape GBS will be accountable for the Service Delivery and Operations of the in-scope process areas, working in partnership with Central Finance Transformation, Global Process Owners, Finance leaders, and external third parties (as needed) to determine requirements, and ensure all end-to-end processes deliver on Finance and GBS goals and finance business process optimisation.
Working with the Global Business Services Director as part of the wider Global Finance Transformation team, the Head of Inchcape GBS will maintain effective process delivery in line with the Service Partnership Framework.
Ensuring that Global Transformation Programmes are supported and delivered with associated efficiencies, and Continuous Improvement Leads to identify areas for realisation of efficiency targets.
Job role and responsibilities:
The scope of the role will continue to broaden, but key areas of responsibility are as follows:
People
Set an example with high levels of personal integrity, always ‘doing the right thing’
Create a positive, achieving, rewarding working environment.
Lead, develop, coach and manage performance of the team.
Plan and develop for succession into key manager roles.
Partnership
Ensure delivery of in-scope services within the Service Partnership Framework.
Manage a wide range of internal /external stakeholders.
Ambassador for the centralised Global Business Services operating model.
Operational
Connect strategic business objectives to operational targets that are monitored through a robust set of KPIs and process standards.
Manage demand and resourcing levels within the team appropriate to meet the strategic needs of the business.
Commercial
Actively seek to deliver a better level of service for a lower cost through continuous improvement.
Operate with a strong sense of financial stewardship, embedding a culture of cost-consciousness.
Other
Own and drive multiple, often parallel, improvement projects across multiple complex and evolving business models.
Have a strong understanding of the end-to-end process areas, the interdependencies with the wider team, and be able to influence and guide stakeholders across functional boundaries (who may have potentially conflicting viewpoints) to optimise the end-to-end solution to a common business aligned viewpoint.
Present (when required) complex, detailed process related content summarised to the appropriate level relevant to senior stakeholders in the organisation up to and including the GET.
skills and Experience required:
+15 years of experience supervising teams.
Experience in Shared Services, fast-moving consumer Goods (FMCG) companies, experience in the Automotive sector is valued and experience working in a multinational and multicultural environment.
Strong collaboration and partnership mindset, ability to work in a matrix organisation. Cultural awareness/understanding; agile in adapting approach to optimise working relationships.
Delivery focussed mindset.
Excellent communication, presentation, and interpersonal skills and the ability to work effectively with diverse and cross-functional teams.
Experience of complex, fragmented finance systems landscapes.
Bachelor’s degree in Finance, Industrial Engineering, Business Administration, Accounting, Operations Management or a related field.
Specialization and/or master's degree in financial or administrative areas.
