Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.
OVERALL JOB PURPOSE
Works with customers to understand their needs in order to guide them towards the most appropriate product and agree sales. Identifies and manages prospects.
KEY RESPONSIBILITIES
Builds rapport and customer relationships and qualifies the customer’s requirements
Demonstrates the HD Customer First Behaviours in all interactions with customers and colleagues
Asks questions and listens to build rapport and understand individual requirements
Qualifies own understanding of the customer's needs through discussion of alternative options, to build the closest possible match between the product and customer’s needs
Demonstrates the most suitable options to the customer, adapting own style according to the customer’s requirements
Takes responsibility for booking test drives and encouraging customers to experience the product
Builds a strong understanding of the customer’s needs to guide them towards the best choice
Agrees the details of the sale
Ensures sales opportunities are maximised for the full range of HD services and products, including warranties and service plans
Accurately appraises vehicles to purchase and sell, optimising the value for the Dealership
Appraises and agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorisation is discreetly gained as necessary
Introduces JLR finance options (via the Business Manager as appropriate) prior to agreeing the payment method with the customer, working within JLR guidelines to ensure all payments are complete
Completes required documentation accurately and registers all Sales with Administrative colleagues
Co-ordinates order and delivery
Works with Sales colleagues to maintain accurate stock availability information
Ensures pre-delivery inspections and agreed repairs/servicing are carried out prior to delivery
Liaises with Administrative colleagues to ensure product availability fits with HD standards, places the order, updates customer records and schedules any complementary services/additional work to be completed on the vehicle
Works with Administrative colleagues to confirm a delivery date and identify any changes to the original schedule
Maintains contact with the customer to ensure they are kept fully informed throughout the sale and pre-delivery process, notifying them of any changes and arranging a convenient handover
Develops relationships to win new business
Develops effective long term relationships to deliver future business by getting to know customers
Plans and organises own selling activity to secure new business (e.g. by telephoning sales prospects, previous/existing customers and general enquiries)
Generates customer referrals by planning and delivering effective prospecting activities, ensuring leads and enquiries are followed up appropriately
Completes agreed number of prospecting calls to meet and exceed agreed targets
Participates in planning sales and marketing campaigns and promotions
Shares information on new products, features and benefits and technologies with interested customers and colleagues
Manages the display of products and merchandise
Ensures vehicles are presented professionally at all times
Suggests and makes changes to vehicle displays and ensures the sales environment is clean and tidy at all times
Works as a full member of the Dealership team
Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers
Works with colleagues across the Dealership to investigate and resolve customer complaints
Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
Understands and follows relevant aspects of JLR operating guidelines
Maintains a professional manner and high standards of personal presentation at all times
Follows operational processes flexibly and thoroughly. Uses online dealer systems to report performance against targets
Ensures own work area, vehicles and clothing are kept clean, tidy and in a safe condition in order to uphold JLR and dealer standards
Process delivery and compliance (e.g. sales core process, customer queries dealt with in agreed timescales)
Level of customer complaints
* External Job Title
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
