Service Advisor - Jaguar Land Rover

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Date: 4 May 2026

Location: San Juan City, PH

Company: inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

 

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

 

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

 

Job Title: Service Advisor

Location: Philippines Job Details: Onsite – Full-time Company: ICATS British Motors Inc.
Are you customer-focused, detail-oriented, and passionate about delivering excellent service experiences in the automotive industry?
Join ICATS British Motors Inc. as a Service Advisor, where you’ll serve as the key link between our customers and aftersales team. You will play an important role in ensuring smooth service operations, clear communication, and a high level of customer satisfaction from vehicle check-in to release.

What you’ll do

  • Greet customers professionally and assist them with vehicle service and repair concerns.
  • Receive vehicles, conduct initial inspections, and accurately document customer concerns.
  • Prepare clear and accurate job orders, repair estimates, and service recommendations.
  • Coordinate closely with Technicians and Service Supervisors to ensure timely and quality repairs.
  • Explain repair findings, maintenance requirements, costs, and timelines to customers clearly.
  • Monitor job progress and update customers on repair status and completion.
  • Ensure proper documentation, billing accuracy, and service history updates.
  • Handle customer inquiries, feedback, and complaints professionally and promptly.
  • Promote additional services or products aligned with customer needs and vehicle condition.
  • Follow company policies, manufacturer standards, and customer service guidelines.

About you

To be successful in this role, you will be:
  • A graduate of any business, automotive, or technical-related course.
  • With at least 1–2 years of experience as a Service Advisor or in a customer-facing aftersales role (automotive industry preferred).
  • Knowledgeable in basic automotive systems, service processes, and repair terminology.
  • Customer-oriented with strong communication and interpersonal skills.
  • Organized, detail-oriented, and capable of handling multiple service cases simultaneously.
  • Comfortable using computer systems for job orders, invoicing, and service records.
  • Able to maintain professionalism when dealing with challenging customer situations.
  • Willing to work onsite and extend working hours as operationally required.

We offer you

  • A customer-focused and supportive work environment
  • Opportunities to build a long-term career in the automotive aftersales field
  • Hands-on exposure to premium vehicle brands and service operations
  • Training and continuous learning opportunities
  • Competitive compensation and statutory benefits

Start your journey

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. Your customer mindset and service commitment may be exactly what we’re looking for.
Join ICATS British Inc. and help us deliver a service experience our customers can trust.

Opportunity for everyone

ICATS British Motors Inc. is committed to equal employment opportunity. We value diversity and encourage applicants from all backgrounds to apply.

Additional information request

Selected candidates will be contacted to begin our hiring process. We may request additional information to better understand your experience and qualifications.
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Driving exceptional service, together.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.