Service Assistant Manager - CDJR

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Job Purpose

Support the Service Manager in overseeing daily workshop operations, ensuring high-quality service delivery, strong customer satisfaction, and efficient team performance across CDJR brands.

Key Responsibilities

1. Operations Management

• Assist in managing day-to-day service workshop operations

• Ensure timely completion of repairs and maintenance jobs

• Monitor job flow, bay utilization, and technician productivity

• Support implementation of service processes and standards aligned with CDJR guidelines

2. Customer Experience

• Handle escalated customer concerns and ensure resolution

• Ensure service advisors deliver excellent customer engagement

• Monitor turnaround time and service quality to improve CSI (Customer Satisfaction Index)

3. Team Supervision

• Supervise service advisors, technicians, and support staff

• Provide coaching, guidance, and performance feedback

• Assist in manpower planning, scheduling, and training needs identification

4. Financial & KPI Management

• Support achievement of revenue, labor sales, and profitability targets

• Monitor KPIs such as productivity, efficiency, and service absorption

• Assist in controlling costs, including overtime and parts usage

5. Compliance & Standards

• Ensure compliance with OEM standards and Inchcape policies

• Maintain workshop safety, cleanliness, and proper documentation

• Support audits and ensure adherence to warranty processes

6. Stakeholder Coordination

• Work closely with Parts, Sales, and other departments

• Coordinate with OEM representatives for technical and operational matters

Qualifications

• Bachelor’s degree in Automotive, Engineering, Business, or related field

• 5–8 years experience in automotive service operations, with at least 2 years in a supervisory role

• Experience handling multi-brand or dealership operations is an advantage

• Strong knowledge of workshop operations, diagnostics, and service processes

Skills & Competencies

• Leadership and people management

• Customer service orientation

• Problem-solving and decision-making

• Strong communication and interpersonal skills

• Results-driven with strong attention to detail

Key Performance Indicators (KPIs)

• Customer Satisfaction Index (CSI)

• Workshop productivity and efficiency

• Revenue and labor sales performance

• Turnaround time and job completion rate

• Employee engagement and retention

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.