Workshop Supervisor - CDJR

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Role Purpose

The Workshop Supervisor is responsible for overseeing daily workshop operations, ensuring efficient service delivery, high-quality repairs, and compliance with brand standards for CDJR vehicles. This role leads technicians, manages workflow, and drives productivity, safety, and customer satisfaction.

Key Responsibilities

1. Workshop Operations

• Supervise day-to-day workshop activities to ensure timely completion of repairs and maintenance

• Allocate jobs to technicians based on skill level and workload

• Monitor work progress and ensure adherence to service schedules

2. Technical Oversight

• Provide guidance and technical support to technicians on complex repairs

• Ensure all work complies with CDJR manufacturer standards and procedures

• Conduct quality checks on completed jobs before vehicle release

3. Team Leadership

• Lead, coach, and develop workshop technicians and support staff

• Monitor individual and team performance (productivity, efficiency, quality)

• Identify training needs and coordinate technical training programs

4. Customer Service Support

• Work closely with Service Advisors to ensure accurate diagnosis and repair timelines

• Assist in handling escalated customer concerns related to technical issues

• Ensure high levels of customer satisfaction and retention

5. Health, Safety & Compliance

• Enforce safety standards and proper use of tools and equipment

• Ensure compliance with company policies and local regulations

• Maintain a clean, organized, and safe working environment

6. Performance & Reporting

• Track and report key workshop KPIs (e.g., productivity, efficiency, turnaround time)

• Support achievement of aftersales revenue and profitability targets

• Monitor parts usage and coordinate with Parts Department

Qualifications

• Bachelor’s degree in Automotive Technology, Engineering, or related field (preferred)

• Relevant certifications in automotive service/repair (CDJR certification is an advantage)

• Minimum 3–5 years of experience in automotive workshop operations, with at least 1–2 years in a supervisory role

Skills & Competencies

• Strong technical knowledge of automotive systems (preferably CDJR vehicles)

• Leadership and team management skills

• Problem-solving and diagnostic ability

• Good communication and coordination skills

• Results-driven with strong attention to quality and efficiency

Key Performance Indicators (KPIs)

• Workshop productivity and efficiency rates

• Repair quality and first-time fix rate

• Turnaround time / service lead time

• Customer satisfaction scores

• Compliance with safety and audit standards

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.