Service Advisor

Inchcape Belgium is part of the world's largest independent car distributor and recently launched a new leading international automotive brand BYD in Belgium and Luxembourg.

We are currently looking for a driven and customer-oriented Service Advisor in Ghent who will be an integral part of the opening of this new concession in May.

Inchcape works with over 40 of the world's best-loved car brands to enable better mobility, today and in the future. Our 14,500 team members work in 40 country markets in Asia, Australasia and the Pacific, Central and South America, Africa, Europe and the UK.

Function

The aim of the Service Advisor is to ensure high customer satisfaction through impeccable after-sales service.

• Welcoming customers and answering their phones, emails and online enquiries
• Preparing work orders with all customer and vehicle details
• Proactively managing workshop utilization through efficient scheduling management
• Executing and processing invoices
• Providing replacement cars for customers and checking the condition upon return of the replacement car
• Redelivering cars to customers after a service and providing professional (technical) feedback, if necessary
• Executing administrative tasks, taking into account the internal procedures
• Entering and following up warranty files and claims
• Updating customer and vehicle data in the database
• Drawing up and explaining price estimates for customers in consultation with the warehouse and workshop
• Continuously coordinating with colleagues in the workshop and warehouse

Profile

• Higher education (administrative or technical) or able to function at a similar level through experience
• Technical insight
• Good knowledge of MS Word and Exel
• Fluent in Dutch and good knowledge of English
• Knowledge of cars is a plus
• Impeccable customer service
• Strong in organisation and administration
• Communicative & flexible
• Stress resistant
• Problem solver

Offer

You get the opportunity to work for a new leading international automotive brand for which you will receive training in Brussels.

We offer a professional challenge within a team of enthusiastic colleagues. You get the chance to develop your skills further.

Are you enterprising and driven by quality? Do not hesitate and send us your CV!