Service Desk & Field Support Lead

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Date: 3 Apr 2025

Location: PH

Company: inchcape

Be Part of the Future of Automotive Innovation with Inchcape Digital.

 

About The Company

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

 

About the Role

We’re looking for a Service Desk & Field Support Lead to manage and support our on-site technical teams across Europe & Africa. This role ensures smooth IT operations, security, and adherence to company policies while providing high-quality technical support.

 

Key Responsibilities

  • Lead & Mentor: Manage the support team, conduct performance reviews, and provide training.
  • Technical Oversight: Ensure efficient IT support, resolve complex issues, and document activities.
  • Project Coordination: Work with the Global Digital Workplace team on IT initiatives.
  • Process Improvement: Enhance IT support procedures and implement best practices.
  • Customer & Stakeholder Management: Maintain strong relationships and manage expectations.
  • Reporting: Communicate service quality using SLAs & KPIs.

 

Qualifications & Experience

  • 5+ years in IT support, including 4+ years in a leadership role.
  • Degree in Computer Science or related field (preferred).
  • Certifications in ITIL V4, Agile methodologies, cybersecurity, or network management (preferred).
  • Strong knowledge of SAP, cloud services, security, and ITSM platforms.
  • Proficiency in Windows OS, Microsoft, Cisco, Azure, and AWS.
  • Experience managing technical projects, security policies, and IT infrastructure.

 

Additional Details

  • Some after-hours work may be required for global meetings.
  • Collaborate with Global IT teams, security leads, and service managers.

 

Join our Team:

  • A friendly, rewarding environment with the ability to make important decisions.
  • Competitive remuneration package, career growth opportunities, and comprehensive benefits.
  • Excellent culture that rewards its employees for their hard work and dedication.

 

 

If you’re a proactive IT leader with a passion for technology, problem-solving, and team management, apply now!