Service Operation Genius

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.

Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.

JOB ROLE AND RESPONSIBILITIES

• Conduct regular business & KPIs analysis for each Service Centre, identify operation improvement opportunities and propose improvement plan
• Assist Service Manager to conduct operation study, implement workflow and efficiency improvements
• Assist Service Manager to work out local campaign/promotions, conduct measurement on the result and propose for fine-tuning
• Conduct customer survey and analysis on service satisfaction, propose best practice and conduct standardization in all service centres
• Provide regular report/presentation to update project/improvement progress to Management
• Conduct market research and coordinate with Retail Development Team for marketing campaign
• Work with Service Project Leads / Officers on new product/service development
• Report directly to General Manager-Service Operations

SKILLS AND EXPERIENCE REQUIRED

• Degree holder in Engineering, Business Administration or related discipline
• 3-5 years of experience preferably in customer service, aftersales operations & project management
• Excellent presentation skills with high sensitivity to data
• Capable to work independently, detail-minded, well organizing and coordination
• Good communication skills and a good team player
• Possess project management skill Innovative, fast and adaptive thinking
• Excellent knowledge in PC applications including Word, Excel and PowerPoint
• Candidates with less related experience will also be considered for appointment at a junior position