Assistant Manager, Fleet

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Date: 19 Feb 2025

Location: Singapore, Singapore

Company: inchcape

Retail Customer Management

Manage the after-sales service activities
Responsible for the Service Centre Customer Service Index level
Lead a team of service & workshop personnel to provide quality automotive maintenance and services to customer
Assist to define and direct activities to meet financial targets
To ensure that all objectives of safety, delivery and completion time and profitability are met
Work closely with stakeholders (Eg, Brands Principals, Internal Department, etc) to ensure good understanding, relationship, and Teamwork to meets Company expectation
To manage and resolve high profile customers complaint
Enhance service centre operation to create good customer journey and experience
Good interpersonal skill and work closely with Internal & External customers
Ensure Standardized procedure and processes for Service Centre and Workshop

Fleet Management

To manage fleet owner/s daily enquiries and updates on vehicle status
To handle customer complaints
To KAIZEN activities for continuous improvement
To ensure all fleet performance reports to fleet and OEMs are reported on a timely basis
Analyse the fleet performance reports & take proactive measures to reduce vehicle downtime
Manage Roadside Assistant Team Performance

Cost Management

To monitor parts change data to drive down material cost

Sourcing & Negotiations with Suppliers to keep material cost low

Others

Committed to work on a Full Saturday (as and when required)

Basic Accounting Knowledge

Possess good leadership qualities to lead a large front and backend team

Job requirements:

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