Assistant Manager, Pre-owned (Value Chain)

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Singapore, part of Inchcape's global network.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

Our Sales Team is seeking a Sales Manager, Pre-owned to join our team in Singapore. In this position you will collaborate with a dynamic, diverse team to deliver exceptional service and repairs bringing your expertise and passion for quality to drive your career forward.

What you’ll do

Reporting to the Senior Manager, Pre-Owned, you will be responsible for leading the end-to-end operations and performance of the pre-owned Sales team, ensuring operational excellence, customer satisfaction, and achievement of commercial targets.

1. Business Strategy & Operational Planning

• Lead the planning and execution of strategic initiatives for the pre-owned business, including sales performance, operational workflows, and customer experience improvements.
• Drive business objectives in alignment with Inchcape’s strategic priorities.
• Oversee the full vehicle sales cycle—from vehicle acquisition, valuation, refurbishment readiness, pricing, merchandising, to final sales and post sales.

2. Sales Performance & Commercial Management

• Execute operational plans to deliver revenue, margin, and profitability targets for the pre-owned division.
• Participate in vehicle pricing strategy, margin optimization, and promotion planning.
• Ensure achievement of KPIs such as stock turn, margin per unit, customer satisfaction, and finance/insurance penetration.

3. Team Leadership & Development

• Lead, coach, and develop the pre-owned Sales team to drive high performance and professional growth.
• Instill a strong sales culture with emphasis on accountability, customer centricity, and operational discipline.
• Provide guidance on negotiations, trade-in assessments, and complex deal structuring.

4. Customer Experience Management

• Handle escalated customer enquiries, feedback, compliments, and complaints with professionalism and ownership to safeguard brand reputation.
• Implement customer focused initiatives to enhance the pre-owned customer journey.
• Drive consistent delivery of premium service standards throughout the sales process.

5. Showroom & Operational Excellence

• Oversee showroom operations to ensure optimal presentation, and compliance with internal and regulatory standards.
• Ensure processes are adhered to documentation accuracy, trade in workflows, handover quality, and vehicle readiness.
• Collaborate with service, logistics, quality, and valuation teams to ensure seamless pre-owned operations.

6. Cross Functional Collaboration & Projects

• Partner with internal stakeholders including Marketing, Aftersales, Finance, and Operations to support business objectives.
• Participate in and lead assigned functional or cross department initiatives aimed at process improvement and business growth.

About you

• Degree in any discipline is preferred.
• Minimum 3 years of Sales & People Management experience, ideally within automotive, retail, or related industries.
• Proven track record in sales leadership, achieving performance targets, and managing customer-facing teams.
• Experience in pre-owned automotive and valuation will be an advantage.
• Strong leadership capabilities to lead, motivate, coach, and drive the performance of a sales team.
• Excellent communication skills with attention to detail.
• Strong problem-solving mindset, proactive and customer focused.
• Highly dependable, accountable, and goal oriented.
• A collaborative team player who takes ownership and drives results aligned with company objectives.