Customer Relations Admin Officer

Apply now »

Date: 28 Feb 2025

Location: Singapore, Singapore

Company: inchcape

Title: Customer Relations Admin Officer

Team: Business Development Centre (BDC)

 

Job description:

 

  • Responsible for inputting, updating, and verifying data in databases or information systems. Ensure data accuracy and integrity, supporting efficient data management within organizations.
  • To manage VIP and selected call list including and limited to updating it regularly and ensure relevant status is updated in the respective CRM and Dealer Management System.
  • To assist in preparation of outbound call list for call agents use.
  • Maintain and update database documentation, including data standards, procedures and definitions for data elements and tables in the company.

 

  • Make outgoing calls, e.g. NPS, Onboarding, MRS servicing calls to customers and ensure timely follow-up, in addition to compilation and tracking reports.
  • Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services

 

  • Raise and follow up on Service ticket for system issues or enhancements and user access/permissions.
  • Follow up on technical case tickets raised to support process owners managing projects

 

  • Prepare invoices / Receive Orders in SAP Concur and Coupa systems
  • Tabulation of sales incentive and consolidation of sales performance reports.

 

  • Assist with ad-hoc initiatives/tasks as required.

 

Requirements

  • Minimum Higher NITEC NITEC/Diploma in any field.
  • Proficiency in MS Office (SharePoint, Word, Excel, PowerPoint).
  • Customer centric with good communication and interpersonal skills.
  • Detailed-oriented and meticulous, mandarin speaking preferred.
  • Comfortable with routine administrative tasks, meticulous and strong follow-up
  • Ensure sensitive information is handled with discretion and in compliance with confidentiality policies and company regulations.
  • Self-motivated, proactive, and able to work both independently and as part of a team.
  • Prior customer service experience in a call centre environment will be an added advantage.
  • Comfortable with taking on new challenges and supporting various departments as needed.