Director, Sales & Operations Planning, APAC

PURPOSE OF ROLE
The Regional S&OP Lead scope covers all aspects of new product inventory planning - New Vehicles, Spare Parts and Machinery within the distribution business, effectively from OEM to delivery to dealers / retail.
The primary objective of the role is to optimise new vehicle and parts stock across APAC through:
•Delivery of effective S&OP processes in line with the Global S&OP Playbook(s) across the APAC Region.
•Roll out S&OP practices and Playbook to Parts operations in all markets in APAC
•Driving Continuous Improvement including the development of individuals S&OP capabilities.
•Provision of Regional level Insight and Analysis, as required, including Global benchmarking
•Plan and deliver the regional deployment of the Global S&OP Playbook to new markets and brands and any future enhancements.
•Supporting markets to improve their S&OP capability

JOB ROLE AND RESPONSIBILITIES:

Playbook

Ensure:
• Working with Global Team ensure the Global Playbook evolves in line with regional business needs.
• Extends to cover Parts as well as New Vehicles
• It is clearly understood by all users, appropriate to their role within the S&OP process.
• The Region is fully compliant.
• All users are using the tool kit to its full potential

Standards

• Lead the setting and alignment of market / brand level annual targets for S&OP KPI’s – then ensure delivery against them.
• Lead all Stock Calls to review compliance to standards, provide challenge and steer to markets and feedback constructively on execution.
• Constantly benchmarking the regional performance (quantitative and qualitative) against global and regional standards.
• Ensure all Market actions are collated and followed through to conclusion
• Be a champion of master data accuracy across all markets

S&OP Capabilities

• Parts teams to be supported to operate to same standards and processes as New Vehicles
• Facilitate a strong Regional S&OP Community and drive best practise.
• Leveraging Global Maturity matrix, work with market teams to identify gaps in capabilities and to ensure they are closed via leading training and leveraging S&OP Community events. N.B: The scope here extends beyond Market S&OP Leads to other functions touched by S&OP.
• Scenario Planning: Ability to create and evaluate different scenarios to prepare for various market conditions
• Forward-looking approach: focus on future outcomes and strategic cross business decisions rather than just historical or short-term data.
• Change Management: Ability to manage and drive change within the organisation, ensuring all departments are aligned with the S&OP Process.
• Create and support “S&OP Power Users” across the Region. Provide feedback in formal development reviews of all market S&OP Leads.

Continuous Improvement

• Facilitate continuous performance improvement in markets, using the Global Maturity Matrix to ensure delivery at the appropriate level of maturity.
• Identify and encourage feedback from markets to deliver improvement opportunities in the Global Playbook.
• Work with the Global team in the development of the Global Playbook
• Facilitate the effective contribution of other functions into the S&OP Process – Logistics, Finance, Marketing, Commercial and Product.

Regional Level Insight, Analysis and Reporting

• The provision of monthly Regional S&OP performance summary insight for the Regional Leadership team. (Risk Management, Performance (internal / external), Brand / OEM Focus, opportunities etc) – In readiness for the introduction of a Regional S&OP meeting.
• Provide insight and analysis to support the regional input into CEO/CFO meeting
• Provide Regional S&OP input into the Distribution Excellence Steercos
• Provide insight and analysis to support the Global S&OP Team
• Ensure the highest quality of Master Data across all markets in the region
• Regularity reviewing Market data to support their performance improvement

Deployments to New Markets and Brands and enhancements to the Global Playbook.

• Responsible for the delivery of all regional S&OP deployments.
• Delivery of lasting change and full adoption in all markets, via training.
• Supporting local teams by identifying opportunities to improve capability and remove blocks
• Requirements defined by the Global Playbook (including tool kit) and training templates

Ad Hoc

Additional support will be required in various ways, as and when requested by the Regional Executive

SKILLS AND EXPERIENCE REQUIRED:
1 Cross-Functional Knowledge: To have a deep understanding of various functions such as demand planning, supply chain management, finance and product portfolio management. To achieve and develop a deep understanding of Inchcape S&OP Playbook and market operating models.
2 Leadership: Strong motivational Leadership skills, capable of leading cross functional teams and driving consensus among different departments
3 Analytical skills: proficiency in data analysis, statistical forecasting methods to improve forecast accuracy
4 Communication: Able to articulate plans, training and strategies clearly to stakeholders at all levels. Strong verbal, written and presentation skills.

5 Stakeholder management ; able to build effective relations at all levels of the business
6 Assertive Collaborator
7 Tenacious and energetic self-starter driven by high standards
8 Excellent English language skills
9 Ability to focus on detail without losing the context of the bigger picture
10 Multimarket change management experience and realism on pace of change
11 High degree of planning and organisational skills – Ability to set challenging but realistic targets / deadlines
12 Numerate and good analytical skills
13 An understanding / experience of Global End to End supply chains would be an definite advantage

STYLE AND CULTURE FIT

4 Key value areas required:

• Clarity – Ensure clarity in communication to others and one’s own understanding.
• Commitment – Deliver on targets, promises and deadlines. Adaptability to changing market conditions and organisational needs.
• Caring – Empathetic with approach – but assertive
• Challenge – Encourage it from others and comfortable to challenge others.

Due to need to work closely with Global Teams (and other Regions) there is a requirement to occasionally work outside normal APAC working hours.