Manager, PDI

Location: Singapore

Job details: Onsite - Permanent

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Singapore, part of Inchcape's global network. You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands, and delivering great experiences for our customers.

The PDI (Pre-Delivery Inspection) Manager is responsible for leading the PDI operations, overseeing a team of supervisors, executives, technicians, and outsourced partners to ensure vehicles are prepared to the highest quality before customer delivery. This role is accountable for operational excellence, workflow optimization, adherence to safety standards, cost management, customer satisfaction, and alignment with Principal (OEM) requirements.

You will work closely with cross-functional teams to uphold service quality, drive productivity, and build a high-performing workforce that meets operational and delivery targets.

What you’ll do

Leadership & Operations Management

• Lead, manage, and develop the PDI team—including executives, supervisors, technicians, and delivery consultants—to achieve production, delivery, and quality KPIs.
• Oversee all day-to-day PDI workshop operations, ensuring smooth job flow, optimal manpower allocation, and timely turnaround of vehicles.
• Manage vehicle yard and parking operations to ensure proper arrangement, safety, and accessibility.

Quality Assurance & Technical Compliance

• Ensure all vehicles meet high-quality standards prior to delivery, including inspection accuracy, accessories installation quality, and readiness for handover.
• Approve and oversee the preparation of Dealer Field Reports (DFRs) for technical escalation to the OEM/Principal when required.
• Drive process improvements and implement corrective actions based on quality audit results, customer feedback, and internal performance reviews.

Safety, Audit & Compliance

• Oversee workshop safety, enforce EHS policies, and ensure all staff comply with regulatory and company guidelines.
• Lead and support Principal/OEM-driven audits, PPO activities, and internal compliance reviews.
• Ensure external contractors adhere to agreed service standards and operating procedures.

• Financial & Administrative Management
• Manage and control workshop operating expenses to stay within budget.
• Oversee administrative matters including COUPA transactions, purchase orders, delivery orders, and invoicing.
• Review and validate daily, weekly, and monthly operational reports for internal stakeholders and the Principal.

Customer Experience & Issue Resolution

• Drive a positive customer experience by ensuring high-quality handovers through the delivery consultant team.
• Monitor, investigate, and resolve customer complaints promptly, implementing preventive actions to avoid recurrence.

Cross-Functional Collaboration

• Work closely with Sales, Aftersales, Logistics, Technical, and other internal units to ensure seamless coordination and fulfilment of operational requirements.
• Build strong relationships with Principal representatives to align standards, expectations, and operational enhancements.

About you

• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Operations Management, or related field.
• Minimum 5–8 years of experience in automotive workshop or PDI operations, with at least 3 years in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate diverse teams.
• Solid understanding of workshop processes, vehicle inspection standards, and automotive quality systems.
• Knowledge of EHS practices and regulatory require