People Services Advisor

People Services Advisor
Location: Singapore
Job details: Hybrid – Permanent

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? At Inchcape, we're pursuing an ambitious strategy to evolve our global business and lead our industry's transformation.

You'll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

You'll be set up to deliver your best work and achieve success, with the full backing of your colleagues and mentors -a highly talented and humble team with genuine care for your wellbeing.

Our People team is seeking a People Services Advisor to deliver timely, efficient services across APAC, ensuring a seamless and positive employee experience throughout the lifecycle.

What you will do:

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Verify data completeness required to process manual personal employee and organizational
• transactions.
• Logs queries and updates, creates case management record and ensure closure of case.
• Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
• Support in implementation of governance policies and procedures to ensure transactions are in adherence to established guidelines and business processes.
• Collaborate closely with various levels within the People Services teams and other HR colleagues to resolve escalated issues and consistently meet key performance metrics including service level agreements to deliver service excellence.
• Demonstrate customer understanding through resolution ownership and anticipating needs.
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Continuously identify areas of improvement and communicate suggestions to managers as appropriate

About you:

• Minimum 2 years’ experience in HR/HRIS administration
• Experience working in a fast paced and busy environment, Shared Services a plus.
• Experience working with Success Factor – advantage but not mandatory.
• Experience working on ServiceNow or Zendesk or any ticketing system - advantage
• Experience of local employment laws and HR practices - advantage.

We offer you:

• Benefit from clear career paths, continuous learning & MNC Exposure
• Access comprehensive health and life insurance (including dependent in health insurance)
• Enjoy exclusive colleague perks, including discounts on vehicle purchases and more.
• Hybrid working arrangement