Senior Service Executive

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Job Responsibilities

• Manage all frontline operation in an efficient manner.
• To meet Customer requirements and Principal standard.
• To achieve KPIs target set for upselling products
• Always liaise with the Workshop-in-charge to ensure smooth process flow until the vehicle has delivery after repair.
• Coordinate service operation matters (Ad hoc basis).
• Manage WIP invoicing & Aging WIP
• Achieving quality service & maintaining good customer relations
• Ensuing Net Promoter Scores (NPS) and Customer Service Index (CSI) target are met monthly.
• Attend to all complaint/feedback related to customer issue.
• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets
• Assist in rolling out new program to up-sell new product within the center
• Assist in overseeing of on-time delivery of repair vehicle
• Participate in Ad-hoc Project.
   

Job Requirements

• Diploma / Degree in Automotive / Mechanical Engineering
• At least 3 years of working experience
• Good communication and interpersonal skills
• Able to work independently and is a strong team player

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.