Service Consultant

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.

Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.

Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

Job Responsibilities

• Ensure speedy maintenance and repair through clear identification of customer’s needs and accurate repair order preparation.

• Ensure vehicle cleanliness through the proper use of vehicle protection materials (seat covers, floor mats etc.)

• Provide clear explanation of work to be carried out and its cost estimates and keep customers informed of progress.

• Monitor the work progress and keep customers informed of changes to cost or completion time.

• Create clear precise invoices that show and itemize all parts, labour etc. & charges.

• Actively promote the services, promotions, upsell and benefits of the service and parts department to all customers

• Take all necessary actions to resolve customer complaints in the shortest possible time.

• Ensure all customers’ vehicles are cleaned and ready according to the promised completion time.

• Carry out the service delivery to the customer with high emphasis on clear job explanation and associated charges.

• Conduct post-service follow-ups and keep the Service Executive / Service Manager informed of feedback that requires further follow-up or service recovery.

• Undertake ad-hoc initiative assigned.

Job Requirements 

• At least NITEC in Automotive or relevant field.

• Preferably at least 2 years of relevant work experience, preferably in automotive industry.

• Proficient with MS Office Tools & comfortable with learning and using new systems.

• Customer-oriented, positive learning mindset and sales driven.

• Possess good customer service skills, conflict management skills, communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.